Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adrienne Watson

Round Rock

Summary

Dedicated professional with expertise in customer service and satisfaction improvement. Strong interpersonal skills utilized to address and resolve customer concerns efficiently. Focused on achieving positive outcomes and enhancing overall customer experience.

Overview

12
12
years of professional experience

Work History

Child Development Technician

UAMS Kids First
Mountain View
02.2022 - 06.2024
  • Engaged with children to foster a supportive learning environment.
  • Documented observations during child interactions for future reference.
  • Identified potential areas of improvement within existing processes or procedures.
  • Created and maintained detailed records of development activities.
  • Completed day-to-day duties accurately and efficiently.

Front Desk Receptionist

YMCA Of Greater Williamson County
Austin
04.2021 - 12.2021
  • Managed front desk operations by greeting and assisting visitors.
  • Maintained a clean and organized reception area for a professional appearance.
  • Processed membership registrations and payments using the management software.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collected payments, renewed memberships, and resolved billing issues.

Site Coordinator

YMCA
Round Rock
08.2020 - 12.2021
  • Coordinated daily activities for youth programs and community events.
  • Supervised children during after-school activities and ensured their safety.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Coordinated with staff to organize events and maintain a positive environment.
  • Managed conflicts among children, promoting teamwork and effective communication skills.

Delivery Driver

Tiff's Treats
Austin
11.2019 - 04.2021
  • Operated delivery vehicle while following all traffic and safety regulations.
  • Maintained accurate records of deliveries and collected necessary signatures.
  • Performed opening and closing duties such as cleaning equipment, stocking coolers, and organizing storage areas.
  • Operated ovens, mixers, and other baking equipment efficiently.
  • Assisted customers in selecting items, taking orders, and providing recommendations.

Master Swim Instructor

Aqua Tots Swim School
Cedar Park
02.2016 - 12.2018
  • Monitored pool activities to ensure a safe and enjoyable environment for all participants.
  • Instructed individuals in proper swim techniques to enhance performance and safety.
  • Evaluated student progress and provided constructive feedback to encourage improvement.
  • Collaborated with parents to address concerns and promote student development in swimming skills.
  • Trained newly hired employees to fill key positions.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Documented all training activities including attendance records, feedback forms, surveys.

Cashier

Office Depot
Austin
12.2012 - 11.2013
  • Operated a cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Handled returns and exchanges following company procedures.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Bachelor of Arts - Psychology

Concordia University Texas
Austin, TX
08-2022

Skills

  • Documentation practices
  • Curriculum planning
  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Time management
  • Safety supervision

Languages

American Sign Language
Elementary

Timeline

Child Development Technician

UAMS Kids First
02.2022 - 06.2024

Front Desk Receptionist

YMCA Of Greater Williamson County
04.2021 - 12.2021

Site Coordinator

YMCA
08.2020 - 12.2021

Delivery Driver

Tiff's Treats
11.2019 - 04.2021

Master Swim Instructor

Aqua Tots Swim School
02.2016 - 12.2018

Cashier

Office Depot
12.2012 - 11.2013

Bachelor of Arts - Psychology

Concordia University Texas

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