Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adrienne Young

Jacksonville

Summary

Operations specialist with extensive experience in default operations, foreclosure analysis, and asset management at JPMorgan Chase. Expertise in analyzing loan data, managing documentation, and facilitating asset recovery processes. Proficient in QuickBooks, with two years of experience in accounts receivable and invoicing. Strong background in customer service, enhancing communication and teamwork skills in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Closing Disclosure Specialist

JPMorgan Chase
Jacksonville
11.2020 - 08.2022
  • Reviewed closing disclosures for accuracy and regulatory compliance.
  • Collaborated with loan officers to resolve documentation discrepancies.
  • Managed timelines to ensure prompt delivery of closing documents.
  • Assisted in training team members on closing disclosure policies and procedures.
  • Maintained current knowledge of regulatory changes impacting disclosures.
  • Verified correctness of lender-provided information prior to final document preparation.
  • Analyzed loan data to ensure adherence to federal, state, and local regulations.
  • Prepared and delivered loan documents to title and escrow teams.

System Operations Senior Specialist

JPMorgan Chase
Jacksonville
11.2013 - 11.2020
  • Calculated bids for foreclosure sales as bidding analyst for bank, home equity, and government loans.
  • Audited critical financial documents for accuracy, identifying and resolving deficiencies.
  • Prepared and transferred wire payments to attorneys for foreclosure bidding.
  • Authored procedures for foreclosure processes and updated teams on changes.
  • Generated production and quality reports for senior management on a weekly and monthly basis.

Operations Specialist

JPMorgan Chase
Jacksonville
07.2011 - 10.2013
  • Conducted detailed quality reviews to ensure accuracy and compliance with standards.
  • Identified discrepancies in documentation and coordinated corrective actions with affiants.
  • Maintained thorough records of quality checks and communicated findings to management.
  • Supported adherence to corporate policies and federal guidelines regarding loan documentation.

Server

Steak N Shake
Jacksonville
02.2011 - 07.2011
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed table assignments and ensured timely service for guests.
  • Processed payments and handled cash transactions efficiently.
  • Trained new servers on menu items and service standards.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained cleanliness and organization of dining area and utensils.

Cashier

Taco Bell
Jacksonville
12.2009 - 01.2011
  • Operated cash register, processed transactions, and handled customer payments accurately.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Served orders to customers at windows, counters and tables.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Made and served coffee, tea and fountain drinks.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Prepared and assembled food orders efficiently during busy service periods.

Education

High School Diploma -

Mandarin High School
Jacksonville, Florida
06-2010

Some College (No Degree) - Marine Biology

Florida State College
Jacksonville, FL

Skills

  • Data analysis and risk assessment
  • Timeline management and regulatory compliance
  • Quality control and policy development
  • Team collaboration and effective communication
  • Accounts payable management
  • Expense tracking
  • Skilled in proprietary banking systems, Outlook, Excel, SharePoint, and QuickBooks

References

References available upon request.

Timeline

Closing Disclosure Specialist

JPMorgan Chase
11.2020 - 08.2022

System Operations Senior Specialist

JPMorgan Chase
11.2013 - 11.2020

Operations Specialist

JPMorgan Chase
07.2011 - 10.2013

Server

Steak N Shake
02.2011 - 07.2011

Cashier

Taco Bell
12.2009 - 01.2011

High School Diploma -

Mandarin High School

Some College (No Degree) - Marine Biology

Florida State College

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