ADRIJANA GORGIEVA POWELL
Orange Park
Summary
Dedicated associate personal banker with expertise in customer relationship management, account maintenance, and effective communication. Proven ability to resolve customer issues and enhance satisfaction through proactive support.
Overview
12
12
years of professional experience
Work History
Associate Personal Banker
Wells Fargo Bank, N.A.
Jacksonville
02.2020 - Current
- Assisted customers with account inquiries and transaction requests.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Collaborated with team members to resolve customer issues promptly.
- Maintained compliance with banking regulations and internal policies.
- Built relationships with clients to enhance customer satisfaction and loyalty.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
Teller
South State Bank
Wilmington
03.2019 - 09.2019
- Managed cash drawer and ensured proper cash handling procedures were followed.
- Resolved customer complaints and issues with effective communication skills.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Handled large volumes of currency quickly and accurately.
Money Services Cashier
Walmart
Wilmington
02.2018 - 09.2019
- Handled cash, credit, and debit transactions securely.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
Casino Dealer
Carnival Corporation Casino Division
Miami
03.2013 - 04.2017
- Dealt cards for various table games, ensuring fair play and compliance with rules.
- Managed cash transactions accurately, processing buy-ins and pay-outs efficiently.
- Adhered to health and safety regulations, promoting a safe environment for guests and staff.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
Education
Bachelor of Science - International Economics
University ST.Cyril And Methodius
Skopje, North MacedoniaSkills
- Customer relationship management
- Transaction processing
- Team collaboration
- Account maintenance
- Opportunity identification
- Attention to detail
- Fraud prevention
- Branch operations
- Regulatory compliance
Timeline
Associate Personal Banker
Wells Fargo Bank, N.A.
02.2020 - Current
Teller
South State Bank
03.2019 - 09.2019
Money Services Cashier
Walmart
02.2018 - 09.2019
Casino Dealer
Carnival Corporation Casino Division
03.2013 - 04.2017
Bachelor of Science - International Economics
University ST.Cyril And Methodius
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