Adrián Hernández Martínez
La Jolla,CA
Summary
Got award [add more later]
Overview
6
6
years of professional experience
Work History
Assistant Manager
Autozone
North Park, CA
10.2023 - Current
- Managed an hourly team, constantly achieving daily sales goals with targeted business strategies
- Interpreted business reporting and leveraged guest feedback to recognize, reconcile, and uplift growth opportunity areas
- Conducted trainings for new hires and employees with seniority
- Delivered performance feedback, creating a more accountable, responsible team
- Supervised cash transactions
- Audited cash registers and balanced money in safe
- Administered price changes, inventory & price audits, and verified materiality of returns
- Organized planograms
- Denoted proficient guest service fundamentals, renovating a driven, guest-first culture
- Mediated & addressed team member and guest concerns
- Led work in a safe manner, complying with safety policies & best practices while also identifying and amending hazards
- Reduced shrinkage by >5% by administering customer care & attention tactics
Student Lead
University of California, San Diego - Sixth Market
La Jolla, CA
01.2021 - 10.2023
- Audited daily transactions to verify EBT & Perq policy compliance.
- Monitored sales gains and losses of $40k+ daily, proactively analyzing trends & identifying opportunities to optimize sales performance by 13%.
- Facilitated swift and accurate processing of 3,300+ debit, credit, and EBT transactions per month for the campus store.
- Verified accuracy of $45k worth of shipment orders through detailed analysis & review of financial statements, resulting in a 4% decrease in shipping errors.
- Streamlined delegate responsibilities through clarifying operational objectives and developing an efficient monitoring system for 50 staff members, raising efficiency by 11%.
- Nurtured customer loyalty & satisfaction by developing meaningful relationships with 50+ daily customers through direct customer interactions & feedback follow ups.
- Cultivated an environment of inclusion & trust by establishing one-on-ones with coworkers, resulting in the recapture of 10% in productivity.
- Proactively identified & remedied customer needs through active listening & questioning to determine root cause of problems, resulting in >90% customer satisfaction.
Executive Team Lead (ETL) Intern
Target
Kearny Mesa, CA
06.2023 - 08.2023
- Engaged in open-communication with ETLs and Team Leads to assess, plan, execute, and validate daily goals
- Leveraged guest feedback to gain insights into customer satisfaction, and collaborated with cross-functional leaders to improve overall customer experience
- Put into effect successful sales plans, transitions, revisions, and in-store promotions following visual merchandising guides
- Demonstrated ethical, unbiased leadership with respect & appreciation for all guests and employees, stimulating a healthier, stronger workplace environment
- Facilitated weekly team meetings to review progress and address issues, leading to an increase in teammate accountability and safer practices
- Enforced goals, procedures, & policies for multiple departments through team member feedback and safe practices
- Developed personalized communication strategies for each customer based on their preferences and needs, resulting in higher average dollar transactions and increased guest satisfaction
- Fostered connections with guests, vendors, and employees establishing an open environment, driving a profitable, guest-obsessed culture with boosted employee morale & efficiency
- Identified bottlenecks in the fulfillment operational process and implemented targeted solutions, improving overall team performance and reducing order pick-up times by >30 seconds
Server
Front Porch Retirement Communities
Chula Vista, CA
06.2019 - 08.2020
- Established 30+ long-term relationships with senior citizens through efficient problem solving and timely communication solutions, averaging 6 feedbacks monthly.
- Superintended unanticipated issues by establishing restaurant protocols, improving coordination of workflow and overall customer satisfaction.
- Strategically planned and advised staff about service standards during peak service hours to ensure efficient flow.
- Reconciled interpersonal conflicts between co-workers, restoring team productivity by >15% and further decreasing wait times.
Education
Bachelor of Science - Management Science, Accounting
University of California, San Diego
La Jolla, CAData Science and Visualization Certificate Course -
University of California, San Diego - Extended Studies
La Jolla, CASkills
- SQL
- R
- Tableu
- Excel
- Microsoft
Hobbies and Interests
- Data Analytics
- Accounting
- Leadership
- Marketing & Operations
- Chess
Timeline
Assistant Manager
Autozone
10.2023 - Current
Executive Team Lead (ETL) Intern
Target
06.2023 - 08.2023
Student Lead
University of California, San Diego - Sixth Market
01.2021 - 10.2023
Server
Front Porch Retirement Communities
06.2019 - 08.2020
Bachelor of Science - Management Science, Accounting
University of California, San Diego
Data Science and Visualization Certificate Course -
University of California, San Diego - Extended Studies