Adryenne Johnson
Las Vegas,NV
Summary
Hardworking and detail-oriented Case Manager with a passion for helping others. Experienced in working with diverse populations and providing excellent customer service. Looking to use my skills to make a positive impact in the lives of others.
Overview
9
9
years of professional experience
Work History
Aftercare Case Manager II
U.S.VETS
Las Vegas, NV
01.2023 - Current
- Assesses veterans referred to the program to include any problems, need, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety, Support/Addiction Treatment, Legal, and Family/Social
- Coordinates with VA personnel and other community partners on behalf of clients for eligibility documentation, mental and physical health services
- Collaborates with clients to complete Individual Housing and Employment Plans while assisting client with creating goals for the six-month program period
- Maintains confidential client files in a professional and timely manner ensuring all forms are most up to date and recent
- Meets with clients on a weekly basis
- Completes timely discharge summaries
- Research community resources and building rapport with community partners
- Attend scheduled meetings and training sessions.
Account Director- Senior Account Manager
Catalyst Exhibits
Pleasant Prairie, WI
01.2022 - 01.2023
- Communicates and organizes with executive leadership to execute a live experience based on the client and event needs
- Coordinates with internal and external teams to secure appropriate vendors and employees for the event/project
- Scheduling of internal staff travel, hotel, and event schedules
- Set up and/or maintain a database (spreadsheet) of client events each year in order to anticipate needs/scheduling
- Manage the accountability of internal team members for monitoring project deadlines and
- Builds and maintains a strong client/vendor relationship.
Senior Account Manager
Marquis Exhibits
Las Vegas, NV
01.2019 - 01.2022
- Communicates and organizes with executive leadership to create a virtual or live presentation/experience based on the client and event needs
- Manages internal team and multiple events, adheres to strict deadlines, and prioritizes projects by workload
- Prepares, manages, and updates event timelines
- Coordinates with internal and external teams to secure appropriate vendors and employees for the event/project
- Reviews and provides feedback for each event to the executive leadership team while recommending improvements to increase the event experience.
Account Manager
Steelhead Productions
Las Vegas, NV
01.2017 - 01.2019
- Manages multiple events, adheres to strict deadlines, and prioritizes project by workload
- Prepares, manages, and updates event timelines
- Coordinates with internal and external teams to secure appropriate vendors and employees for the event/project
- Scheduling of internal staff travel, hotel, and event schedules
- Creates marketing plans to increase attendees and engagement for each event
- Reviews and provides feedback for each event to the executive leadership team while recommending improvements to increase the event experience.
National Service Center
Global Experience Specialist
Las Vegas, NV
01.2015 - 01.2017
- Client service support and resolutions for events, trade show, and conventions
- Provides strong customer service skills required to provide first class service
- Acts as a liaison between GES National Service Center and the city operations as it relates to successful and timely conclusion to client issues
- Handles client inquiries with appropriate and timely follow through
- Assist team members with escalated resolutions issues
- Identifies and builds strong relationships with key individuals on a city level that assist in a timely response to the client
- Share information with team leads and department management as appropriate.
Education
Master - Business Administration
University of Phoenix
01.2015
Bachelor of Science - Health Care Administration
University of Phoenix
01.2012
Skills
- Strong leadership qualities
- Highly experienced in managing multiple vendors and projects at once
- Superior organization and administrative skills
- Highly proactive with a meticulous attention to detail
- Flexibility towards new situations and environments
- Discharge Planning
- Case Management
- Records Management
- Care Coordination
- Case Needs Assessment
- Resource Management
Timeline
Aftercare Case Manager II
U.S.VETS
01.2023 - Current
Account Director- Senior Account Manager
Catalyst Exhibits
01.2022 - 01.2023
Senior Account Manager
Marquis Exhibits
01.2019 - 01.2022
Account Manager
Steelhead Productions
01.2017 - 01.2019
National Service Center
Global Experience Specialist
01.2015 - 01.2017
Master - Business Administration
University of Phoenix
Bachelor of Science - Health Care Administration
University of Phoenix
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