Aduell Smmith
Cicero,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Call Agent
The Chicago Lighthouse-IDES Call Center
12.2023 - Current
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Built strong customer relationships with empathetic communication and active listening skills.
Receptionist
America's Best Contacts And Glasses
01.2020 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Organized, maintained and updated information in computer databases.
Cashier
Chipotle
09.2017 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Rowe-Clark Math And Science Academy
3645 W Chicago Ave06.2018
Skills
- Resolving Issues
- Answering Questions
- Active Listening
- Time Management
- Attention to Detail
- Customer Service
- Multitasking
Timeline
Call Agent
The Chicago Lighthouse-IDES Call Center
12.2023 - Current
Receptionist
America's Best Contacts And Glasses
01.2020 - 05.2023
Cashier
Chipotle
09.2017 - 01.2020
High School Diploma -
Rowe-Clark Math And Science Academy
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