Adwubi Boateng
Frederick,MD
Summary
Driven and detail-oriented professional with a proven track record at Home Depot, enhancing customer satisfaction through expert flooring solutions and exceptional service. Skilled in inventory management and customer assistance, I excel in fast-paced environments, consistently meeting targets. Demonstrates strong communication and teamwork, ensuring efficient operations and positive outcomes.
Overview
3
3
years of professional experience
Work History
Flooring Specialist
Home Depot
02.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
- Provided exceptional post-installation support to clients, addressing any concerns or issues promptly and professionally.
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Warehouse Associate
Aldi
03.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Bachelor of Business Management - Business Management
09.2017
Skills
- Safe workplace procedures
- Inventory Management
- Material cost estimation
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Expertise in Flooring Materials
- Customer Service
Timeline
Flooring Specialist - Home Depot
02.2022 - Current
Warehouse Associate - Aldi
03.2021 - Current
University of Cape Coast - Bachelor of Business Management, Business Management
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