Adyson Jolliff
Oklahoma City,OK
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts.
Overview
3
3
years of professional experience
Work History
Sales Team Leader
American Eagle Outfitters, Inc
08.2026 - Current
- Led daily sales meetings to motivate and engage team members.
- Trained sales team members on best practices for effective customer interactions.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Monitored daily sales activities and provided feedback to team members.
- Identified and addressed areas for improvement in sales process, streamlining operations.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Resolved customer complaints promptly and efficiently.
- Guided customers in selecting merchandise, improving overall shopping experience.
- Trained sales team members on best practices, fostering improved customer interactions.
Shift Supervisor
Starbucks
04.2025 - 08.2026
- Supervised team members during busy shifts to enhance operational efficiency.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and restocked supplies to meet customer demand.
- Assisted customers with orders, providing personalized recommendations and support.
- Ensured compliance with health and safety regulations in the store environment.
- Resolved customer complaints promptly to foster a positive store atmosphere.
- Conducted regular quality checks on food and beverage items for consistency.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Delegated tasks to team members based on their strengths and skills. to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to uphold quality standards and support team development.
- Conducted weekly inventory of supplies, equipment, and food items.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Barista Trainer
Starbucks
05.2024 - 04.2025
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Conducted on-site training sessions focused on brewing techniques and customer service etiquette, improving barista skills and customer satisfaction.
- Demonstrated proper use of espresso machines and brewing equipment.
- Led workshops on Starbucks' coffee knowledge and product offerings.
- Provided ongoing support and feedback to improve team performance.
- Collaborated with management to develop and refine training materials, ensuring relevance and effectiveness for new baristas.
- Organized training schedules to accommodate staff availability and peak hours.
- Fostered a positive learning environment that encouraged team engagement and supported skill development among baristas.
Barista
Starbucks
09.2023 - 05.2024
- Crafted high-quality beverages using espresso machines and other equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Delivered excellent customer service in a fast-paced environment, enhancing customer satisfaction.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Engaged customers with product knowledge and recommendations, driving informed purchasing decisions.
- Resolved customer concerns effectively, contributing to brand loyalty.
- Arranged workstations for optimal workflow during busy periods. so that tasks could be completed quickly during peak hours.
- Collaborated with team members to ensure smooth store operations.
- Handled cash transactions and operated the point-of-sale system efficiently.
- Monitored inventory levels of supplies and restocked as needed.
- Maintained top service standards to uphold company reputation. of conduct and service to support company reputation.
Education
High School Diploma -
Choctaw High School
Choctaw, OK12.2023
Skills
- Sales strategy
- Sales forecasting
- Customer engagement
- Product presentation
- Team leadership
- Training and development
- Staff training
- Sales motivation
- Effective communication
- Decision making
- Problem solving
- Conflict resolution
- Time management
Timeline
Sales Team Leader
American Eagle Outfitters, Inc
08.2026 - Current
Shift Supervisor
Starbucks
04.2025 - 08.2026
Barista Trainer
Starbucks
05.2024 - 04.2025
Barista
Starbucks
09.2023 - 05.2024
High School Diploma -
Choctaw High School