Your Name
Fort Lee,NJ
Summary
Competitive Customer Service Sales Specialist skilled at building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. History of increasing sales and revenue using consultative techniques.
Hardworking educator with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline.
Overview
10
10
years of professional experience
Work History
Dunkin Donuts Crew Member
Jvs Chicago
05.2018 - 09.2019
- Accepted payments and made change to process transactions.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Monitored and counted food stock and supplies to reorder on time.
- Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
- Worked with food service team members to handle every customer need and build brand loyalty.
- Washed and sanitized dishes after every use to protect customers.
- Cooked and prepared food items by chopping, dicing and ngredients.
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
- Dispensed, poured and mixed water, soft drinks and coffee beverages.
- Kept work areas, utensils and pans cleaned and sanitized.
- Took customers' orders by recording requested menu items, substitutions and add-ons.
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
- Resolved customer concerns and relayed relevant information to supervisor.
- Prepared large batches of food according to standard recipes.
- Took orders, prepared foods and processed payments in full-service establishment.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Ensured compliance with company service standards, including inventory and cash control procedures.
Bertucci's
Waitress
04.2015 - 04.2016
- Improved customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge of new dinners through meetings and tests
- Recognized by management for providing exceptional customer service.
- Collaborated in development of procedures such as upselling, explaining the specials for the day/night as well as alcoholic drinks.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered calls to answer customer questions.
- Earned reputation for good attendance and hard work.
- Collaborated with others to discuss new opportunities.
Chateau
Waitress
11.2014 - 04.2015
- Attended departmental meetings, providing feedback to enhance future performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Learned how to sign for inventory and to support office needs.
- Answered calls per 2 rings on phone to answer customer questions or for take out.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks such ascleaning my sectipn and dping side work at the end of my shift
Substitute Teacher
Taunton Public Schools
05.2009 - 12.2011
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
- Applied proactive behavior management techniques for classroom discipline.
- Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
- Documented growth, development and understanding displayed by all students through outlined grading procedures and assessment strategies.
- Engaged students in discussions to promote interest and drive learning.
- Enforced classroom routines to keep students on set schedule and operating at consistent level.
- Filled in for elementary teachers over ( one teacher from December to the end of January and the second teacher from January to April which were my long term positions. I also would be called daily to fill in for different teachers)including handling all assignments, special projects, tests, administrative updates and grading.
- Helped learners of all abilities build learning and study skills to promote life-long educational goals.
- Maintained current student attendance and assignment records to prevent lapses during teacher absences.
- Proctored standardized tests, maintaining strict requirements and complete student records.
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
- Taught students fundamental building blocks and advanced concepts.
- Differentiated classroom and small group instruction to meet needs of students with different learning styles and ability levels.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Assigned, explained and graded homework.
- Assigned homework to students based on curricula and made modifications based on daily progress.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
- Requested as substitute teacher fo elementary classrooms by teachers based on excellent past referrals and trusted performance.
- Kept detailed records of student progress, attendance and assignments using PC Windows or Mac by Apple
- Promoted learning by leveraging range of traditional and modern instructional strategies.
- Developed rules and set goals to maintain order in classroom.
- Reported problem students to headmaster/principle
- Maintaining control of classrooms of 20 t0 30 plus students.
- Provided instruction for students in all subject areas.
- Organized lesson plans using Windows or Apple for long-term interim assignments.
- Studied school subjects to better understand student content and assist with projects and assignments.
- Administered and graded tests and quizzes and reported performance to primary teacher
- Taught close to 30 students for 5 months during a long term subsikeeping up with lesson plans and student assignments.
- Directed group activities to promote immersive, play-based learning.
- Managed classrooms of 20 to 30 plus students during absence of assigned teachers.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Educated elementary school students in various subjects to provide seamless transition during absence of head teacher.
- Cleaned classroom and teaching areas after daily use, maintaining high standards for organization.
- Used diverse technologies to help students grasp materials and enhance overall education.
- Used diverse technologies to help students grasp materials and enhance overall education.
Education
High School Diploma -
Taunton High School
Taunton, MA05.2004
Bachelor of Science - BA in Elementary Education And BA in Psychology
Bridgewater State College
Bridgewater, MASkills
- Customer Service
- Relationship Development
- Problem Resolution
- Supervision
- Process Improvement
- Organization
- Equipment Operation
- Communications
- Compliance
- Technology savvy
- Behavior modeling
- Analytical skills
- Smartboard technology
- Proficient in Windows and Apple
- Differentiated learning techniques
- Effectively work with parents
- Effective listening
- Interdisciplinary teaching
- ActivInspire knowledge
- Learning assessments
- Behavioral/cognitive skills development
- Positive student engagement
- Quizzes, tests and exams
- Standardized testing techniques
- Parent/teacher conferences
- Classroom discipline
- Course material development
- Team collaboration
- Knowledge in Elementary Education and Pschology
- Title I knowledge
- Behavior modification
- Emergent curriculum
- Activity planning
Timeline
Dunkin Donuts Crew Member
Jvs Chicago
05.2018 - 09.2019
Bertucci's
Waitress
04.2015 - 04.2016
Chateau
Waitress
11.2014 - 04.2015
Substitute Teacher
Taunton Public Schools
05.2009 - 12.2011
High School Diploma -
Taunton High School
Bachelor of Science - BA in Elementary Education And BA in Psychology
Bridgewater State College