Ae-cha Ward
ELYRIA,OH
Summary
Dynamic professional with a proven track record in transaction management and exceptional customer relations, honed at U.S. Bank and Blue Sky Restaurant. Excelled in developing customer relationships and efficiently managing financial transactions, demonstrating strong communication skills and a knack for creative problem-solving. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Wigland Beauty Supply
Elyria, OH
09.2016 - Current
- Counts money in cash drawers at the start of each shift and balance drawer at the end of each shift
- Processes cash register transactions by inputting product costs and giving back change
- Adheres to all cash handling policies and procedures
- Provides excellent customer service
- Assists customers with locating items, answering questions, and providing advice
Client Relationship Consultant
U.S. Bank
Avon Lake, OH
06.2021 - 09.2024
- Developed and implemented customized strategies to meet client needs.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
Hostess
Blue Sky Restaurant
Amherst, OH
05.2020 - 08.2021
- Welcomes guests with enthusiasm to ensure enjoyable visits.
- Handled financial transactions with accuracy via POS software.
- Manage financial transactions for customers picking up orders.
- Managed payment processing by collecting final amounts.
Waitress
Blue Sky Restaurant
Elyria, OH
01.2020 - 03.2020
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
- Greeted all guests with a smile
- Prepared itemized checks
- Collected payments from customers
Hostess
Blue Sky Restaurant
Elyria, OH
03.2019 - 01.2020
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
- Greeted guests with upbeat and positive attitude and engaged in personable conversation
- Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server
- Met needs of guests by listening to special requests and accommodating them accordingly
Education
High School Diploma -
Elyria High School
ELYRIA, OHSkills
- Transaction Management
- Reservation management
- Point-of-Sale Management
- Handle Telephone Inquiries
- Customer relations
- Strong customer service skills
- Cash handling
- Strong communication skills
- Creative thinking
- Documentation skills
- Loan closing
- Due diligence
- Developing customer relationships
- Teller background
- Operations
- De-escalating conflicts
Certification
- Active notary
Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsCareer advancementPersonal development programsPaid sick leave401k match4-day work weekTimeline
Client Relationship Consultant
U.S. Bank
06.2021 - 09.2024
Hostess
Blue Sky Restaurant
05.2020 - 08.2021
Waitress
Blue Sky Restaurant
01.2020 - 03.2020
Hostess
Blue Sky Restaurant
03.2019 - 01.2020
Cashier
Wigland Beauty Supply
09.2016 - Current
High School Diploma -
Elyria High School
Similar Profiles
Rheann StephensRheann Stephens
Cashier at Beauty Exchange Beauty SupplyCashier at Beauty Exchange Beauty Supply
Sarah EvangelisteSarah Evangeliste
Cosmetologist at Beauty Exchange Beauty SupplyCosmetologist at Beauty Exchange Beauty Supply
Aniyah MartinAniyah Martin
Sales Associate at Beauty Exchange Beauty SupplySales Associate at Beauty Exchange Beauty Supply