Joanne Sobocienski
Beverly Hills,FL
Summary
Results-driven cashier known for strong interpersonal skills and attention to detail. Expertise in transaction processing and product knowledge, consistently delivering positive shopping experiences and resolving customer conflicts effectively.
Overview
12
12
years of professional experience
Work History
Cashier
Kohl’s
Battle Creek, Michigan
07.2025 - 05.2026
- Operated cash register and processed transactions efficiently.
- Completed transactions in an efficient manner while providing excellent customer service.
- Guided customers in selecting merchandise and provided relevant product information to enhance shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Aided customers by answering questions and efficiently locating merchandise to meet their needs.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained store cleanliness and organized merchandise displays.
- Participated in training sessions to learn about new products and services.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Cashier
Kohl's
Battle Creek, Michigan
05.2022 - 09.2024
- Operated cash register and processed transactions efficiently.
- Completed transactions in an efficient manner while providing excellent customer service.
- Guided customers in selecting merchandise and provided relevant product information to enhance shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Aided customers by answering questions and efficiently locating merchandise to meet their needs.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained store cleanliness and organized merchandise displays.
- Participated in training sessions to learn about new products and services.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Specialty Clerk
Hollywood Market
Royal Oak, Michigan
09.2014 - 08.2021
- Assisted customers with product selection and provided expert advice on items.
- Greeted customers and provided excellent customer service.
- Resolved customer inquiries and conflicts to maintain positive shopping experiences.
- Communicated effectively with customers and colleagues to deliver exceptional customer service.
- Answered customer questions regarding product features, benefits, availability.
- Collaborated with team members to maintain optimal inventory levels on the sales floor.
- Organized merchandise displays to improve product visibility and drive customer engagement.
- Conducted regular stock checks to ensure accurate inventory management and replenishment.
- Assisted with the stocking of shelves, end caps, and displays.
- Utilized point-of-sale system for accurate checkout procedures.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Supported other departments during peak times and special projects.
Education
High School Diploma -
Southfield-Lathrup High School
Southfield, MI06-1983
Skills
- Point-of-sale operations
- Transaction processing
- Cash handling
- Transaction management
- Product knowledge
- Customer relationship management
- Loyalty program promotion
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Active listening
- Team collaboration
- Communication skills
- Issue resolution
Timeline
Cashier
Kohl’s
07.2025 - 05.2026
Cashier
Kohl's
05.2022 - 09.2024
Specialty Clerk
Hollywood Market
09.2014 - 08.2021
High School Diploma -
Southfield-Lathrup High School