Ipsita Ghosh
Bothell
Summary
Proactive Product manager and Business Analyst with 15+ years of product management experience in the telecom OSS/BSS industry. Seasoned Collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills
Overview
16
16
years of professional experience
1
1
Certification
Work History
Integration Engineer/Business Analyst
Ericsson Inc
04.2016 - Current
- Analyze business processes for T-Mobile's products and services using the Ericsson Product Catalog
- Responsible for addressing production issues, conducting problem-solving and root cause analysis, and validating the functionality of wireless products and services within the Telecom Business & Operations Support systems (BSS/OSS)
- Also engage in liaison with the system for hotfix testing, sanity testing, user acceptance testing (UAT), stakeholder testing, and software defect management in technical environments
- Evaluate and propose process or technical improvements to enhance customer experience
- Oversee daily coordination with the offshore team, manage status reports, coordinate deployments, testing, and training
- Leader of the Business Configuration team for CBIO 3.0 BSCS Services and tariff configurations and Ericsson Product catalog Configuration
- Assign, explain, follow up on, and validate tasks from both the offshore and onshore teams for seamless collaboration and successful project execution of change request development
- Oversee the triage of issues in the End-to-End Solution as a Business Support Control System and take the lead on the Ericsson Enterprise Product Catalog module for change request development cycles.
AUX DB Reports Analyst
Ericsson Inc
06.2019 - 03.2020
- Regular daily, weekly and monthly, Financial, billing, RSL reports preparation using all relevant Data extraction from the E2E systems of T-Mobile Prepaid Solution, data transformation and loading
- Analysis of failed Orders in T-mobile daily operations, reporting and follow-up with concerned teams driving resolution in a holistic manner
- Leading team for automation of report extraction process for Customer Financial control testing team.
Senior Solution Integrator
Ericsson India Global Services Pvt.Ltd
04.2013 - 04.2016
- Product Manager, developer lead role in Econet Wireless and T-Mobile Magenta
- Implementation and integration of ZTE Billing System to CBIO billing system as required by Econet project (Zimbabwe)
- EricssonCBIO2.2, Interconnect functionality, POC, configuration, implementation, testing, deployment, UAT support for Econet Project (Zimbabwe)
- Solution Integration lead, for BSCS configurations for TIER 1 telecom operator of US(T-Mobile)
- Requirement Analysis, POC, LLD, HLD preparations, knowledge sessions to team, leading the team for the business configuration project with CBiO 3.0 implementation representing BSCS, handling role of lead developer
- Product Customization validations, Trouble ticket status reporting and follow-up with team in Germany and US.
Software Engineer
Atos
01.2011 - 04.2013
- Migration of Major telecom Billing system from legacy billing system to Ericsson BSCS billing system for a TIER 1 telecom operator
- 3G implementation in BSCS(Ericsson telecom billing system) for a TIER 1 telecom operator in India
- Migration project for Roaming configurations for a Tier 1 telecom operator
- Prepaid operations support for a major telecom operator for 3 states in India (Bangalore).
System Operations lead Specialist
IBM India Pvt.Ltd.
10.2008 - 01.2011
- Day to day Postpaid Services and tariff configuration for Telecom operator in BSCS billing system, leading team for deployments in production environment in Major telecom circles in India (Mumbai, Maharashtra, GOA, Orissa, HP, Chennai, ROTN)
- Preparation of SLA reports
- Preparation of test environments (Rating and Billing) for implementation of new code shipments of BSCS
- Leading EMG vendor for Prepaid telecom, ensuring defects debugging and delivered defect/config SLA reports.
Education
Bachelors of Engineering Electronics and telecommunication -
GF’s GCOE North Maharashtra university
Maharashtra, India06.2008
Skills
- Business Analyst /Product Manager
- 12 years of experience including E2E Business Analysis, Business Requirements, System Requirements, data flow diagram, application flow diagram, interfacing system flow diagrams, UAT, Business Validations in Production, Business & IT Co-ordination, etc
- Presentation Communications
- 12 years of experience & Expertise in Customer presentations, Weekly Leadership Readouts, Negotiation & Delivery to ensure SLAs, high Customer Satisfaction results, Communicate & Co-ordinate between Business, IT, and Leadership, always appreciated for Customer Relationship & Presentation skills
- Telecom Domain
- 15 years of experience in Telecom OSS/BSS model covering areas of Billing, Rating, Charging, Mediation, Provisioning, GSM networking principles, and overall billing systems functionality Proficient in modules of Ericsson Billing(BSCS), Rating, Ericsson Product Catalog (EPC) , Ericsson CBIO solution, and AUX DB reporting
- Technical/Tools
- Strong Database knowledge (Oracle, PL/SQL), Unix Shell Scripting, JavaScript, REST-based APIs, designing APIs to integrate with multiple systems/modules, SOAP test Suites Experience in DEVOPS CI/CD (Rosetta), along with knowledge of Dockers/containers, Informatica BI reporting Expertise in Software Development Life Cycle,regular deployment support, and triaging issues during the development, testing , and implementation cycle Expertise in ITSM, JIRA, PIER, Salesforce, SAP CARE, RebellionWell-versed in Requirement gathering, Solution designing, System integration, Implementation, testing, Debugging, Maintenance, and Customer support
Awards
- 46 Total E-Star rewards and recognitions for “Fast and Flawless”, “Above and Beyond”, and “Communication and Collaboration” categories in Ericsson.
- Appreciation and recognition from Customers for successful management and delivery of Automation projects in BSCS reporting and test automation.
- Rockstar” and “ACE” best performance awards in Ericsson India for product management in Econet project and T-Mobile Project
- Recognition and Customer appreciation received for the successful migration of legacy billing system to the Ericsson BSCS billing system in ATOS.
- Rising Star award in 2010 in IBM for successfully preparing 16 Rating servers in Ericsson BSCS within one week.
Certification
- Ericsson Certified Associate -CbiO (Charging and Billing in One)
- 16 Hours Instructor-Led training in Agile Methodology
- 24-hour Online Python Certification
- 8 hours of instructor-led training in Ansible coding
- 15 hours Ericsson Instructor Led Training on Charging System 18
- 10 hours Udemy Online Training of Dockers and Containers
- 40 hours Kubernetes and Docker Instructor-Led Course
Timeline
AUX DB Reports Analyst
Ericsson Inc
06.2019 - 03.2020
Integration Engineer/Business Analyst
Ericsson Inc
04.2016 - Current
Senior Solution Integrator
Ericsson India Global Services Pvt.Ltd
04.2013 - 04.2016
Software Engineer
Atos
01.2011 - 04.2013
System Operations lead Specialist
IBM India Pvt.Ltd.
10.2008 - 01.2011
Bachelors of Engineering Electronics and telecommunication -
GF’s GCOE North Maharashtra university
Similar Profiles
Ruben BarrettoRuben Barretto
Head of Group Supply Americas at Ericsson IncHead of Group Supply Americas at Ericsson Inc
Magan Pal SinghMagan Pal Singh
Solution Architect III at ERICSSON INCSolution Architect III at ERICSSON INC
NAUMAN ANWARNAUMAN ANWAR
Principal RF Engineer - AT&T Swap Project at ERICSSON INCPrincipal RF Engineer - AT&T Swap Project at ERICSSON INC