ALANA CHRISTOPHER
Dickinson,TX
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
John LeBlanc Agency
08.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Insurance Agent
Jack Brown Insurance Agency
06.2022 - 08.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Calculated premiums and established payment methods for sales.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
Benefits Customer Service
Empyrean Benefits Service Center
08.2021 - 05.2022
- Assisted clients with benefit information & enrollment, used a high level of problem solving to resolve client questions, complaints & issues
- Worked with a large variety of different clients & companies at once
- Enhanced customer satisfaction by efficiently resolving benefits-related inquiries and concerns.
- Educated employees on available benefits options during annual open enrollment periods, promoting informed decision making
- Efficiently managed high call volumes while maintaining a professional demeanor under pressure, exemplifying strong problem-solving abilities
Office Management
Howell Furniture
01.2021 - 06.2021
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Assisted in training new administrative staff members, sharing best practices for efficient and effective office management.
- Supported office management by maintaining accurate inventory records of supplies and submitting orders when necessary.
- Streamlined appointment scheduling and reduced wait times by implementing efficient office management practices.
- Supported office management in various administrative tasks such as data entry, filing, and managing correspondence.
Intern
City Hall
04.2018 - 01.2020
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Completed accurate site measurements.
- Participated in client meetings, providing valuable input on design elements and project progress.
- Assisted in the preparation of construction documents, ensuring accurate representation of design intent.
- Demonstrated adaptability by working on a variety of project types including residential, commercial, cultural, educational and mixed-use developments.
Education
No Degree - Urban & Regional Planning
Texas A&M University
High School -
West Brook High School
01.2016
Skills
- Licensed Insurance Agent
- Customer Service
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Policy Knowledge
- Client Retention
- Account Management
- CRM Software
- Data Entry
- Critical Thinking
- Customer Account Review
Certification
Texas P&C Agent License, 2970608
Timeline
Insurance Agent
John LeBlanc Agency
08.2023 - Current
Insurance Agent
Jack Brown Insurance Agency
06.2022 - 08.2023
Benefits Customer Service
Empyrean Benefits Service Center
08.2021 - 05.2022
Office Management
Howell Furniture
01.2021 - 06.2021
Intern
City Hall
04.2018 - 01.2020
High School -
West Brook High School
Texas P&C Agent License, 2970608
No Degree - Urban & Regional Planning
Texas A&M University
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