Open To Work
Aeboni Bess
Houston
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Transition of Care Coordinator/Behavioral Health
Devoted Heath
Houston
11.2025 - Current
- Coordinated patient care plans with healthcare providers and family members.
- Managed scheduling for patient appointments and follow-up visits.
- Assisted patients in navigating healthcare services and resources.
- Reviewed patient records to ensure accurate documentation and compliance.
Behavioral Health Care Lead Coordinator
Devoted Medical
11.2024 - Current
- Led coordination of behavioral health services across multiple providers, ensuring timely access and high-quality care.
- Supervised and guided team members in outreach efforts to maximize member engagement and satisfaction.
- Developed and implemented outreach protocols to improve scheduling efficiency and resource utilization.
- Collaborated with interdisciplinary teams to identify and address barriers to care, improving overall member outcomes.
- Oversaw team processes for managing member crises, providing guidance to staff on advocacy and escalation procedures.
- Collaborate with social workers, clinicians, and care teams to develop standardized care coordination protocols, improving efficiency and outcomes.
- Monitored team performance and maintained accurate documentation to ensure compliance with regulatory standards.
- Mentor junior staff on case management best practices, compliance, and patient-centered care.
- Facilitate access to community and healthcare resources, addressing social determinants of health and improving member satisfaction.
Senior Child Without Placement Support (CWOP)
Serenity Grace House, LLC
03.2023 - 01.2025
- Directed care coordination efforts for children without placement, supervising team activities and ensuring safety standards.
- Developed and implemented individualized care strategies and workflows to optimize child welfare outcomes.
- Trained and guided support staff on compliance, documentation, and best practices in child welfare.
- Liaised with DFPS and other agencies to improve case management processes and interdepartmental communication.
Member Outreach Specialist
Devoted Medical
06.2022 - 11.2024
Dental Benefits Coordinator
Mint Dentistry
08.2021 - 06.2022
- Led front-office operations, managing scheduling, billing, insurance verification, and patient communication.
- Streamlined office procedures to optimize staff productivity and patient satisfaction.
- Trained and supervised staff on patient intake processes, office workflow, and compliance with HIPAA and safety protocols.
- Monitored financial and administrative processes to ensure accuracy and timely completion.
Dental Benefits Coordinator Lead Clinical Support
Pacific Dental
05.2021 - 08.2021
Endo Specialist Assistant
Pacific Dental
09.2019 - 05.2021
- Supervised front-office and clinical support staff, optimizing daily workflows and provider schedules.
- Coordinated cross-functional teams, including endodontists, oral surgeons, and administrative staff, to enhance patient care and experience.
- Implemented process improvements for treatment plan coordination, billing, and insurance verification to increase efficiency.
- Mentored junior staff on clinical support procedures, customer service, and compliance with HIPAA and safety standards.
- Oversaw daily operations of multiple offices, ensuring adherence to quality, safety, and regulatory standards.
- Prepared and managed patient records, X-rays, and treatment documentation in compliance with privacy regulations.
Education
Bachelor of Science - Healthcare Administration
College of Healthcare Professions
05.2025 - 04.2026
Associates of Applied Science - Healthcare Administration
College of Healthcare Professions
Skills
- Team Leadership & Staff Lead
- Workflow Optimization & Office Operation Management
- Care Coordination & Patient Scheduling
- Healthcare Policy & Regulatory Compliance (HIPAA)
- Quality Improvement & Performance Metrics
- Budgeting, Financial Oversight & Cost Management
- Interdisciplinary Team Collaboration
- Conflict Resolution & Problem Solving
- Electronic Health Records (EHR) Management
- Customer Service & Patient Engagement
- Patient advocacy
- Case management
- Care coordination
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$30/hr - $40/hrTimeline
Transition of Care Coordinator/Behavioral Health
Devoted Heath
11.2025 - Current
Bachelor of Science - Healthcare Administration
College of Healthcare Professions
05.2025 - 04.2026
Behavioral Health Care Lead Coordinator
Devoted Medical
11.2024 - Current
Senior Child Without Placement Support (CWOP)
Serenity Grace House, LLC
03.2023 - 01.2025
Member Outreach Specialist
Devoted Medical
06.2022 - 11.2024
Dental Benefits Coordinator
Mint Dentistry
08.2021 - 06.2022
Dental Benefits Coordinator Lead Clinical Support
Pacific Dental
05.2021 - 08.2021
Endo Specialist Assistant
Pacific Dental
09.2019 - 05.2021
Associates of Applied Science - Healthcare Administration
College of Healthcare Professions