Summary
Overview
Work History
Education
Skills
Timeline
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Aeja Nichols

Aeja Nichols

Mount Holly,NJ

Summary

Experienced leader with a proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Skilled in developing efficient processes, upholding high standards, and aligning team efforts with organizational goals. Known for a collaborative approach, commitment to excellence, and dedication to fostering a supportive environment that prioritizes mental health, advocacy, and well-being. Organized, dependable, and able to manage multiple priorities with a positive attitude, with a strong willingness to take on additional responsibilities to support team success and individual growth.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Crisis Counselor Volunteer

CrisisTextLine
01.2024 - Current
  • Enhanced client well-being by providing empathetic and supportive counseling during crisis situations.
  • Provided timely interventions for clients experiencing suicidal thoughts or self-harm behaviors, coordinating with emergency services when necessary.
  • Developed tailored action plans to address unique needs of each client experiencing crisis events.
  • Completed comprehensive training programs to develop expertise in evidence-based crisis intervention techniques.

Customer Service Associate

Wawa
Westampton, NJ
04.2022 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained high levels of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Sales Associate

Journeys
Moorsetown, New Jersey
03.2021 - 04.2022
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor of Arts - Psychology

Rowan University
Glassboro, NJ
09.2024 - Current

Bachelor of Arts - Psychology

Rider University
Lawrenceville, NJ
09.2022 - 05.2024

Skills

Mental health awareness

Supportive advocacy

Peer support

Adaptability

Supportive advocacy

Timeline

Bachelor of Arts - Psychology

Rowan University
09.2024 - Current

Crisis Counselor Volunteer

CrisisTextLine
01.2024 - Current

Bachelor of Arts - Psychology

Rider University
09.2022 - 05.2024

Customer Service Associate

Wawa
04.2022 - Current

Sales Associate

Journeys
03.2021 - 04.2022

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Aeja Nichols