Summary
Overview
Work History
Education
Skills
Timeline
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Aejah Cooper

Waddell,AZ

Summary

Highly motivated, dependable, go-getter, that has strong organizational skills, and a strong desire to work. General Manager with 3 years of successful team building and customer satisfaction experience. Customer Service Representative with 6 years of retail experience in fast-paced, team-oriented environments. Worker who is self-sufficient and has excellent communication and organizational skills.

Overview

8
8
years of professional experience
2024
2024
years of post-secondary education

Work History

Package Handler

FedEx Warehouse
Pooler, Georgia
05.2024 - 08.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Loaded and unloaded packages from delivery trucks and sorting equipment.
  • Maintained cleanliness and organization of the warehouse area.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Stacked boxes onto pallets in an efficient manner.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Assisted in training new employees on package handling processes.
  • Picked products using RF scanner to fill orders.

General Manager

Popeyes
Hinesville, Georgia
05.2022 - 05.2024
  • Ensured customer satisfaction before, during, and after all work.
  • Encouraged cooperation among team members in order to meet performance and profit goals.
  • Increased operational success through recruiting the best candidates, offering first-rate training, following food safety and sanitation laws, and offering timely customer service.
  • Have to make sure that every shift ran as well as possible.
  • I supervise the hiring, assigning, training, inspiring, and firing of staff members.

Assistant General Manager

Bojangles'
Hinesville
02.2022 - 05.2023
  • Team members were inspired and mentored to accomplish challenging business goals.
  • Was in charge of making deposits and managing cash.
  • Was able to boost consumer approval by promptly and efficiently resolving difficulties.
  • Assisted in managing daily operations and staff schedules.
  • Trained new employees on company policies and customer service standards.

Sales Associate

Citi Trends
Hinesville, GA
01.2018 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Monitored sales trends and provided feedback to management for improvement opportunities.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Server/Restaurant Hostess

Ruby Tuesday
Hinesville, GA
08.2019 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Coordinated with kitchen staff to ensure timely meal delivery.
  • Assisted with training new servers on restaurant procedures.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Bradwell Institute
Hinesville, GA

Skills

  • Organized
  • Cash handling accuracy
  • Adaptive team player
  • Dependable and reliable
  • Strong communication skills
  • Inbound and outbound calling
  • Microsoft PowerPoint
  • Time management
  • Effective team player
  • Kitchen experience
  • Customer service
  • Food preparation
  • Creative problem solving
  • Superior organization skills
  • Inventory management
  • Quality control
  • Team leadership
  • Staff training
  • Cash management
  • Problem solving
  • Loading and unloading
  • Truck loading
  • Warehouse safety
  • Pallet building
  • Shipping and receiving
  • Order picking
  • Daily log maintenance
  • Workplace cleanliness
  • Pallet jack operation
  • Hazardous materials handling

Timeline

Package Handler

FedEx Warehouse
05.2024 - 08.2025

General Manager

Popeyes
05.2022 - 05.2024

Assistant General Manager

Bojangles'
02.2022 - 05.2023

Server/Restaurant Hostess

Ruby Tuesday
08.2019 - 10.2020

Sales Associate

Citi Trends
01.2018 - 12.2020

Bradwell Institute

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Aejah Cooper