Aereona Battle
Morrow,GA
Summary
Experienced customer support specialist with a strong background in data analysis and excellent communication skills. Utilizes superior knowledge of claims and collection procedures to effectively address consumer inquiries. Proven professional with two years of expertise in utilizing various tools for data management, scheduling, and billing. Highly knowledgeable and well-organized, constantly seeking opportunities to enhance the patient experience. Skilled technical support professional with over three years of experience in both small and large organizations. Excited to share technical expertise and provide support for widely used operating systems such as Apple.
Overview
7
7
years of professional experience
Work History
Disputes Specialist
TSYS
05.2022 - 07.2025
- Company Overview: Disputes Specialist Mercury Credit Card Services
- Assist Customer with their needs to dispute transactions
- Building trusting relationships with customers to assure them I am taking care of their account
- Submitting fraud and dispute claims for customers
- Verifying customers account
- Disputes Specialist Mercury Credit Card Services
DATA ANALYST
Incomm Payments
12.2023 - 03.2024
- Guarantee the quality of the customer service by returning phone calls in an efficient manner
- Address difficulties, respond to questions, and provide online solutions, study problems using various computer systems and databases
- Maintain records of customer interactions or transactions, including information on questions, concerns, or comments, as well as any subsequent actions
- Assist with the setup of all mobile devices, Apple and PC desktops/laptops
- Reviewed technical processes and documentation
Apple Tech Support Specialist
GC Services
04.2018 - 07.2020
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Offered assistance in implementing and developing training programs.
Education
High school Diploma -
Captain John L. Chapin High School
El Paso, TX06.2018
Skills
- Effective Communicator
- Responsive under Pressure
- Trustworthy Performance
- Skilled Listener
- Maintaining Composure
- Efficient Learner
- Accountable Team Leader
- Efficient Multitasking
- Organized
- Attentive to Surroundings
- Trustworthy Contributor
- Adaptability
- Data Analysis
- Scheduling
- Clear Verbal Communication
- Accurate Data Entry
- Meticulous Attention To Detail
References
- Alaynna Flanders, (770) 895-9151
- Jlesiah Parrish, (915) 777-6555
- Jada O’neal, (706) 761-0093
Timeline
DATA ANALYST
Incomm Payments
12.2023 - 03.2024
Disputes Specialist
TSYS
05.2022 - 07.2025
Apple Tech Support Specialist
GC Services
04.2018 - 07.2020
High school Diploma -
Captain John L. Chapin High School