Melinda Johnson
San Antonio
Summary
Accomplished professional with expertise in dispute resolution and inventory management, honed at Alorica and Oak Farms Dairy. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Successfully trained teams, boosting productivity by 20%. Adept at multitasking and adapting to dynamic environments, ensuring compliance and operational excellence.
Overview
22
22
years of professional experience
Work History
Disputes Specialist
Alorica
San Antonio
11.2024 - Current
- Facilitated resolution processes for customer disputes and inquiries, ensuring timely and satisfactory outcomes.
- Educated customers on dispute resolution process through clear communication via telephone, chats and email.
- Assisted customers with dispute resolution by providing detailed explanations of the process and addressing inquiries.
- Responded promptly to chats and phone calls regarding disputes.
- Analyzed case documentation to determine appropriate actions and responses.
- Maintained compliance with regulatory standards in dispute handling processes.
- Trained employees on best practices and protocols to maintain optimal productivity.
Clinical Services Clerk
Southwest Utah Public Health Department
01.2021 - 04.2024
- Issued certified records of birth, death, marriage, and divorce for Utah, ensuring compliance with privacy mandates.
- Reviewed and registered deaths across five counties.
- Oversaw vaccine inventory to prevent shortages, procuring essential supplies before depletion.
- Engaged clients through multiple channels, enhancing access to public health information.
- Digitized paper files to enhance office efficiency and streamline digital record organization.
- Organized filing system for efficient retrieval of customer documents, supporting timely service delivery.
- Contributed insights during reviews of record management policies, improving compliance and operational effectiveness.
Home Health Caregiver
Family
07.2017 - 07.2019
- Provided full-time caregiving support to mother-in-law at home, ensuring her daily needs were met.
- Provided personal care and assistance with daily living activities.
- Administered medications as prescribed by healthcare professionals.
- Documented patient health status and changes in condition accurately.
Emergency Services Dispatcher
City Of St. George Utah
05.2017 - 07.2017
- Trained in receiving 911 and non-emergency calls, dispatching to appropriate agencies and officers to ensure timely response.
- Questioned callers to assess nature of problems and locations, directing appropriate response to enhance public safety.
- Utilized specialized software to accurately track and maintain case incident numbers and logs, supporting operational efficiency.
- Read system maps and caller information, and documented details in system.
Fleet Parts Clerk
Oak Farms Dairy
01.2015 - 05.2016
- Managed inventory for all fleet parts, ensuring timely availability for garage operations.
- Coordinated with technicians to quickly identify needed parts, reducing downtime for repairs.
- Coordinated Preventative Maintenance schedules with management and mechanics to enhance fleet reliability.
- Collaborated with Fleet Manager and Corporate on fleet projects to meet operational objectives.
- Collaborated daily with vendors and suppliers to ensure accurate billing and timely work order execution.
- Updated supervisors and route drivers on status of inoperative and repaired vehicles to facilitate operational planning.
- Utilized Kronos database to verify mechanics' work hours and PTO, ensuring payroll accuracy.
- Created detailed expense reports for corporate reporting, summarizing expenditures across multiple locations.
Customer Service Representative-Logistics
Oak Farms Dairy
01.2012 - 01.2015
- Streamlined order processing by optimizing communication with clients and warehouse staff, resulting in faster delivery times.
- Ensured accuracy of customer orders for seamless fulfillment and compliance with regulations.
- Coordinated daily orders with drivers, adjusting schedules to meet customer needs.
- Trained new Customer Service Representatives on company policies and best practices.
- Collaborated in cross-functional teams to improve customer satisfaction across the company.
- Maintained invoices and driver logs in accordance with DOT requirements.
- Performed receptionist duties to support office operations.
Call Center Representative
KGB Formerly Info-NXX
03.2004 - 01.2012
- Handled escalated calls, resolving complex issues to achieve high levels of client satisfaction.
- Managed high call volumes, delivering exceptional customer support and maintaining professionalism to enhance customer experience.
- Addressed and resolved inquiries promptly to improve overall customer satisfaction.
- Mastered multiple software systems to enhance navigation during calls and reduce hold times.
Education
High School Diploma -
John Jay High School
San Antonio, TX06.1989
Skills
- Dispute resolution
- Customer communication
- Problem solving
- Administrative support
- Database management
- Office management
- Inventory management
- Attention to detail
- Multitasking
- Flexibility and adaptability
- Team building
- Communication skills
References
References available upon request.
Timeline
Disputes Specialist
Alorica
11.2024 - Current
Clinical Services Clerk
Southwest Utah Public Health Department
01.2021 - 04.2024
Home Health Caregiver
Family
07.2017 - 07.2019
Emergency Services Dispatcher
City Of St. George Utah
05.2017 - 07.2017
Fleet Parts Clerk
Oak Farms Dairy
01.2015 - 05.2016
Customer Service Representative-Logistics
Oak Farms Dairy
01.2012 - 01.2015
Call Center Representative
KGB Formerly Info-NXX
03.2004 - 01.2012
High School Diploma -
John Jay High School