Open To Work
Lenda Dorman
Denver,CO
Work Preference
Summary
Results-driven professional with extensive experience in financial analysis and dispute resolution. Known for attention to detail and problem-solving abilities, contributing to swift resolutions and improved claims processes across departments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Claims & Disputes Specialist II
U.S. Bank
Denver, Colorado
11.2019 - Current
- Conducted thorough research using internal systems and external sources to validate claims, ensuring accurate resolution of discrepancies.
- Collaborated with multiple departments to expedite resolution of disputes, enhancing overall claims process efficiency.
- Analyzed documentation to assess validity of submitted claims.
- Responded promptly to emails, faxes, and phone calls regarding disputes.
- Worked closely with team members to efficiently address complex issues.
- Processed refund payments for deceased clients to government agencies and financial institutions, ensuring timely and accurate disbursement.
ACH Investigations/Fraud Representative
U.S. Bank
Denver, Colorado
09.2017 - 11.2019
- Reviewed customer complaints on suspicious transactions, facilitating swift resolutions to enhance customer satisfaction.
- Maintained detailed records of investigations to ensure compliance and facilitate audits.
- Assisted in resolving disputes between customers and banks, ensuring accurate account activity verification and maintaining trust.
- Tracked changes in customer profiles and account activities to identify potential fraud.
- Investigated fraud cases by gathering and analyzing relevant customer data.
- Analyzed financial documents, including bank and credit card statements, for discrepancies.
- Provided feedback to customers about claim statuses and addressed inquiries on fraud.
- Determined eligibility for provisional credit or chargebacks, ensuring compliance with policies and safeguarding customer interests.
Bank Teller
U.S. Bank
Denver, Colorado
07.2014 - 08.2017
- Processed deposits, withdrawals, check cashing, and payments efficiently in a busy environment.
- Welcomed clients in a high-traffic branch, establishing positive first impressions that encouraged customer loyalty.
- Balanced cash drawer daily to ensure precise funds management.
- Maintained compliance with bank policies and regulations consistently.
- Identified and documented currency transactions exceeding $10,000, escalating abnormal activities.
- Cross-marketed bank products by educating customers on tailored options to meet their needs.
- Assisted customers with digital banking through mobile app and ATM demonstrations, enhancing user experience.
- Completed weekly branch appearance checks and loss prevention meetings.
Education
Associate of Arts - Psychology
Palm Beach Community College
Lake Worth, FL01-2009
Medical Assistant Certification -
Ultrasound Diagnostic School
Lauderdale Lakes, FL01-2002
High School Diploma -
South Broward High School
Hollywood, FL01-2000
Skills
- Claims analysis
- Claims resolution
- Dispute resolution
- Financial analysis
- Regulatory compliance
- Problem solving
- Detail orientation
- Team collaboration
- Multitasking
- Communication
Certification
- Anti-money Laundering Certification
- KYC procedures training
Timeline
Claims & Disputes Specialist II
U.S. Bank
11.2019 - Current
ACH Investigations/Fraud Representative
U.S. Bank
09.2017 - 11.2019
Bank Teller
U.S. Bank
07.2014 - 08.2017
Associate of Arts - Psychology
Palm Beach Community College
Medical Assistant Certification -
Ultrasound Diagnostic School
High School Diploma -
South Broward High School