April Kaderka
Senior Specilaist Customer Service & Disputes
Grand Prairie,TX
Summary
Results-driven professional with expertise in customer service and dispute resolution. Skilled in problem-solving and compliance, emphasizing accuracy and effective communication. Proven ability to enhance customer satisfaction and resolve conflicts efficiently.
Overview
7
7
years of professional experience
7
7
Certifications
Work History
Senior Specialist, Financial Product Disputes
Target Corporation
Minneapolis
03.2023 - 08.2025
- Delivered high-quality service via phone, chat, and email for disputes and account inquiries.
- Resolved customer issues promptly while adhering to SLAs and compliance standards.
- Processed payments and documentation requests with precision, ensuring accuracy.
- Collaborated with fraud, risk, and internal teams to address complex customer cases.
- Utilized Salesforce, Axiom, and Accertify for managing documentation and workflows.
- Assisted customers with onboarding, account updates, and tailored service recommendations.
Senior Cyber Security Specialist
Target Corporation
Minneapolis
06.2021 - 03.2023
- Investigated suspicious account activity and resolved escalated identity fraud cases.
- Verified customer data using Salesforce, Accertify, and Axiom while ensuring strict compliance.
- Delivered technical troubleshooting assistance for account access and system issues.
- Documented findings to support internal investigations and prevent recurrence.
- Communicated clearly with customers during sensitive situations to provide support.
Risk & Verification Specialist
Target Corporation
North Richland Hills
10.2020 - 06.2021
- Executed identity verification and completed wireless activations for customer accounts.
- Resolved account service issues efficiently through troubleshooting and coordination.
- Conducted credit checks and identity verification using OPUS, POS, Salesforce, and Accertify.
- Adapted to remote work protocols to maintain high service levels.
- Delivered rapid support for high-volume inbound requests to enhance customer experience.
- Collaborated with internal teams to manage escalations and ensure satisfaction.
- Provided expert troubleshooting to address diverse customer inquiries effectively.
Senior Risk Analyst, Risk Operations Center
Cornerstone Staffing & Recruiting
Arlington
11.2018 - 10.2019
- Managed high-volume inbound and outbound calls related to flagged transactions and identity issues.
- Executed real-time identity verification processes to prevent unauthorized account access.
- Accurately documented findings in Salesforce, Axiom, and Accertify systems.
- Collaborated with fraud investigation teams by providing detailed evidence and customer insights.
- Communicated findings and next steps clearly to customers for enhanced understanding.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05-2002
Some College (No Degree) - Cyber Security
Bellevue University
Bellevue, Nebraska, NESkills
- Customer service and sales support
- Call center operations
- Zendesk expertise
- First call resolution
- CRM proficiency (Salesforce)
- Multi-channel support
- Order documentation and support
- Dispute resolution
- Identity verification and fraud prevention
- Remote work proficiency
- Problem-solving skills
- Written and verbal communication
- Accuracy and multitasking
- Collaboration tools (Slack, Skype, Teams)
- Microsoft Office suite (Outlook, Word, Excel)
- Salesforce Service Cloud expertise
- AT&T Opus proficiency
- Payment processing and verification
Certification
HIPAA Certification – Target Corporation – Completed 2023
Dream-To-Be Program Graduate – Target Corporation – Completed 2023
Customer Service & Compliance Training – Target Corporation – 2018–2025
Fraud, Risk & Identity Verification Training – Target Corporation & CornerStone Staffing – 2018–2025
Zendesk Customer Service Training (Chat, Email, Phone, Ticketing, SLAs) – Completed 2025
Cybersecurity Coursework – Bellevue University, Applied Science in Cyber Security Program – 2023–Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Specialist, Financial Product Disputes
Target Corporation
03.2023 - 08.2025
Senior Cyber Security Specialist
Target Corporation
06.2021 - 03.2023
Risk & Verification Specialist
Target Corporation
10.2020 - 06.2021
Senior Risk Analyst, Risk Operations Center
Cornerstone Staffing & Recruiting
11.2018 - 10.2019
High School Diploma -
South Grand Prairie High School
Some College (No Degree) - Cyber Security
Bellevue University