Aerial Johnson
Jackson,MS
Summary
I am a hard working young lady who is willing to learn something new everyday. I am honest, dependable, confident, and a team player. I am a very friendly person who loves to meet new people.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
The State Hospital
Whitfield MS
08.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
Cashier
Texaco Gas Station
Pearl, MS
01.2023 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Online Personal Shopper
Walmart
Pearl, MS
11.2023 - 10.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
- Preserved patient safety by following safety protocols.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Developed and implemented activities to improve clients' quality of life.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Assisted clients with physical therapy exercises.
- Encouraged clients to take part in activities tailored to individual needs.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided assistance with medication management.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Helped clients to maintain independence and quality of life.
- Monitored and reported any changes in clients' physical and mental health.
- Coordinated appointments with medical professionals.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Facilitated transportation to and from appointments.
Cashier
Sprint Mart
West Point, MS
03.2020 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Seasonal Package Handler
Fed Ex Ground
Pearl, MS
12.2021 - 01.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Handled inventory control and cycle counting procedures.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
Seasonal Package Handler
USPS
Jackson, MS
11.2021 - 12.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Assistant Manager
Sun Beauty Supply
West Point, MS
09.2020 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Cashier Team Lead
Little Caesars Pizza
West Point, MS
08.2019 - 10.2021
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
Carhop Server
Sonic Drive In
West Point, MS
05.2019 - 08.2019
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
- Maintained customer service standards with all customers daily.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Certificate - Nursing Assistant
Mississippi State Hospital Nurse Aid Training
Whitfield MS09.2024
Diploma / Certificate - Dental Assisting
Delta Technical College
Ridgeland, MS02.2022
High School Diploma -
West Point High School
West Point, MS05.2020
Skills
- Cash Register Operation
- Chairside assisting
- Health care management
- Dental prophylaxis
- Infection control
- Four handed Dentistry
- Work Task Prioritization
- Fitting Room Oversight
- Merchandise Packaging
- Customer Transactions
- Customer Relations
- Sweeping and Mopping
- Credits and Refunds
- Guest Satisfaction
- Customer Assistance
- Stocking and Replenishing
- Janitorial Duties
- Cash Drawer Management
- Identification Checks
- Resolving Discrepancies
- Basic Math Functions
- Payment Collection
- Conversation Recording
- Strong Telephone Etiquette
- Call Center Operations
- Software Solutions
- Document Transcribing
- Efficient and Detail-Oriented
- Step Instructions
- Information Updates
- Call Control
- Customer Data Confidentiality
Timeline
Certified Nursing Assistant
The State Hospital
08.2024 - Current
Online Personal Shopper
Walmart
11.2023 - 10.2024
Cashier
Texaco Gas Station
01.2023 - Current
Seasonal Package Handler
Fed Ex Ground
12.2021 - 01.2022
Seasonal Package Handler
USPS
11.2021 - 12.2021
Assistant Manager
Sun Beauty Supply
09.2020 - 11.2021
Cashier
Sprint Mart
03.2020 - 07.2022
Cashier Team Lead
Little Caesars Pizza
08.2019 - 10.2021
Carhop Server
Sonic Drive In
05.2019 - 08.2019
Certificate - Nursing Assistant
Mississippi State Hospital Nurse Aid Training
Diploma / Certificate - Dental Assisting
Delta Technical College
High School Diploma -
West Point High School