Aerial Pena
Olmito
Summary
Customer service-oriented professional with a proven track record of delivering exceptional service in fast-paced environments. Skilled in payment processing and client engagement to optimize company operations. Highly motivated and adaptable, with a strong work ethic and exceptional interpersonal skills. Able to work independently and quickly acquire new skills.
Overview
8
8
years of professional experience
Work History
Crew Leader
The Baked Bear
South Padre Island
02.2025 - 09.2026
- Supervised daily operations to ensure efficient service and product quality.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Engaged with staff to promote awareness of food safety practices.
Provider
Grandpa & Grandpa
Brownsville
02.2024 - 10.2024
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
Beverage Cart Attendant
RiverBend Golf Community
Brownsville
03.2023 - 08.2023
- Maintained an organized beverage cart leading to improved service experience.
- Cleaned and maintained the beverage cart on a daily basis.
- Addressed customer issues swiftly and respectfully
- Checked ID's and restricted underage customers from purchasing alcoholic beverages.
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
Provider
Amazing Grace Homecare
Los Fresnos
02.2020 - 02.2023
- Encouraged participation in recreational activities to improve overall quality of life.
- Conducted assessments of client's physical, mental, emotional and social wellbeing.
- Encouraged positive communication between family members regarding the care plan for their loved ones.
Customer Service Cashier
Lowe's
Brownsville
11.2021 - 02.2022
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card transactions accurately and efficiently.
- Helped customers apply for Lowe's Credit card
Cashier
H-E-B
Port Isabel
08.2018 - 11.2019
- Verified prices and rang up items correctly on the register.
- Promoted special sales events or new products being offered in store.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX12.2018
Accounting
Texas Southmost College
Brownsville, TXSkills
- Positive and Professional
- Customer Satisfaction
- Telephone Management
- Effective Complaint Resolution
- Compassionate client care
- Medication coordination
- Basic Housekeeping
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Crew Leader
The Baked Bear
02.2025 - 09.2026
Provider
Grandpa & Grandpa
02.2024 - 10.2024
Beverage Cart Attendant
RiverBend Golf Community
03.2023 - 08.2023
Customer Service Cashier
Lowe's
11.2021 - 02.2022
Provider
Amazing Grace Homecare
02.2020 - 02.2023
Cashier
H-E-B
08.2018 - 11.2019
High School Diploma -
Los Fresnos High School
Accounting
Texas Southmost College