AMIRAH BONNER
Cleveland,OH
Summary
Detail-oriented Crew Leader promotes superior employee and customer relationship building through strong communications. Resourceful understanding for prioritizing complex tasks, delivering high-level CRM and streamlining operations. Adept at negotiating conflict and maintaining safety across operations to meet project objectives. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Crew Leader
AMC Theatres
Brooklyn, Ohio
05.2021 - Current
- Mentored newly hired crew members to prepare each for job roles.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Established and maintained professional working relationships with employees.
- Gained independent working skills and guided and mentored less experienced team members.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Monitored task completion to meet company standards for performance.
- Organized crew placement per job function when assigning work.
- Delegated daily tasks to team members to optimize group productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exhibit excellent guest service skills.
- Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
- Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.
- Work effectively with supervisors and co-workers.
- Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
- Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
- Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
- Ensure the security of all cash, receipts and tickets.
- Enforce the movie ratings system courteously and effectively. Uphold "zero tolerance" policy in regard to ID checking.
- Distribute, ensure proper working order of, and understand how to operate Assisted Movie going Equipment.
- Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
- Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.
- Control access to the theatre.
- Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
- Perform daily stocking and maintenance duties.
- Ability to work and meet deadlines without supervision.
- Follow all procedures to ensure a safe work environment, as well as the safety of our guests.
- Follow instructions on safe use of all chemicals/cleaning materials.
- Uphold AMC's Business Practice Standards and ensure compliance with company programs.
- Maintain regular personal attendance for all scheduled shifts.
Crew Member
Chic-Fil-A
Rocky River, OH
05.2021 - 09.2024
- Demonstrates knowledge of the brand and menu items
- Models and supports clear communication between the front counter and kitchen staffs
- Follows Chick-fil-A’s operational policies and procedures
- Greets guests with eye contact and a smile
- Efficiently and accurately takes guests’ orders
- Maintains a high level of hospitality with both guests and coworkers
- Takes payment and accurately counts money
- Serves guests drinks, condiments, and food
- Accurately prepares food and drinks according to Chick-fil-A standards
- Navigates POS system quickly and accurately
- Takes initiative during non-peak hours to complete side duties
- Troubleshoots minor guest issues
- Maintains a clean and pleasant environment
- Served food quickly for positive guest experiences.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized and restocked supplies to support operations and team productivity.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Took orders from patrons and input selections into store computer system.
Education
Associate of Arts - General Studies
Bard High School Early College
Cleveland, OH05-2024
Skills
- Crew Scheduling and Management
- Staff Support
- Proactive Problem Solving
- Customer Relationship Management (CRM)
- Multitasking and Organization
- Teamwork and Collaboration
- Crew Coordination
- Task Prioritization
- Professional Appearance
- Operations Management
- Goal-Oriented
- Customer Service
- Team Development
- Punctual and Reliable
- Team Collaboration
- Positive Attitude
- Time Management
- Energetic and Enthusiastic
- Active Listening
- Fast Learner
Affiliations
- The Gathering Space Church/Community Young Adult Ministry Leader
- Black Student Union Vice President
- Internship with the Pastor of Purpose Community Church
- National Honors Society Member
- Attneded a Seminar with PEN AMERICA
Timeline
Crew Leader
AMC Theatres
05.2021 - Current
Crew Member
Chic-Fil-A
05.2021 - 09.2024
Associate of Arts - General Studies
Bard High School Early College