Aeriana Sparks
Pueblo,CO
Summary
Dynamic and dedicated professional with extensive experience in customer service at Planet Ice-cream and 3 North Bar and Grill. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for training staff and optimizing service efficiency, demonstrating strong work ethic and teamwork in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cashier/ Ice Cream Scooper
Planet Ice-cream
Pueblo, CO
02.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances during shifts.
- Assisted customers with product inquiries and selections.
- Handled cash, credit, and debit transactions with precision.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Restaurant Hostess, Cook, Expo, Waitress
3 North Bar and Grill
Acton Montana
09.2023 - 10.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table assignments for maximum efficiency.
- Assisted in training new staff on customer service protocols and restaurant policies.
- Coordinated with kitchen and serving staff to streamline service during peak hours.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Completed daily side work and opening and closing duties without fail.
Education
Highschool -
Pueblo County High School
Pueblo, COSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash register operation
- Written and verbal communication
- Order taking
- Complex Problem-solving
- POS system operations
- Staff training
Timeline
Cashier/ Ice Cream Scooper
Planet Ice-cream
02.2025 - Current
Restaurant Hostess, Cook, Expo, Waitress
3 North Bar and Grill
09.2023 - 10.2025
Highschool -
Pueblo County High School