AERIELL PHILLIPS
SEATTLE,WASHINGTON
Summary
Highly skilled and ethical Massage Therapist with extensive experience in deep tissue expertise and neuromuscular techniques. Achieved significant client satisfaction and retention at Yuan Spa, Zeel, & Unravel Therapeutics, by leveraging strong communication skills and personalized treatment plans. Demonstrated leadership in professional development and client education, enhancing overall wellness and performance.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Deep Tissue Rehabilitation Therapy Massage Therapy
Self-employed
09.2022 - Current
- Member of Kirkland Chamber of Commerce, networked and serviced members events with Chair massage
- Served as a positive role model for aspiring massage therapists in the community by demonstrating professionalism, ethical behavior, and commitment to community obligations.
- Developed strong relationships with local employers, and clients.
- Organized events for industry professionals, exposing them to education of the therapeutic benefits of massage therapy.
Massage Therapist
Unravel Therapeutics
03.2018 - 08.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Lead Therapist and mentee to company owner.
- Demonstrated High organizational and leadership skills during company transition
- heavy contributer to company onboarding manual and hiring process
Massage Therapist
Yuan Spa
05.2016 - 03.2018
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Promoted wellness by educating clients on self-care and stress management techniques.
Massage Therapist
Zeel Contracting Sports Therapy/events
12.2014 - 03.2018
- Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
- Administered Swedish, deep tissue and sports massage techniques.
- maintained relations with different contracted companies and high performance athletes.
- Maintained high ratings in client/company reports
- Performed acceptional Deep Tissue service and built great relations under chiropractic owners
Massage Therapist
Truce Spa Westin Hotel
04.2015 - 05.2016
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Massage Therapist
Penelope At the Beauty Bar Fairmont Hotel
04.2015 - 10.2015
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Maintained accurate and up-to-date client records.
- Prepared oils and lotions for massages.
- Collaborated with other healthcare professionals to develop treatment plans.
Massage Therapist
Massage Envy Spa
11.2014 - 03.2015
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Adapted massage techniques according to each client''s unique health history, physical condition, or personal preferences for maximum therapeutic benefit.
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
Education
Cortiva Institute LMT Education
Seattle, WA 03.2014 - 10.2014
Spokane Falls
Spokane 09.2008 - 06.2009
High School Diploma -
Franklin High School
Seattle, WA06.2007
Skills
Ethics and Professionalism
Neuromuscular Techniques
Hot Stone Massage
Client Confidentiality
Myofascial release therapy
Hydrotherapy Applications
Deep tissue expertise
Sports Massage Techniques
Swedish massage proficiency
Aromatherapy principles
Customer Consultation
Body Treatments
Range of Motion Improvement
Prenatal Massage
Timeline
Deep Tissue Rehabilitation Therapy Massage Therapy
Self-employed
09.2022 - Current
Massage Therapist
Unravel Therapeutics
03.2018 - 08.2022
Massage Therapist
Yuan Spa
05.2016 - 03.2018
Massage Therapist
Truce Spa Westin Hotel
04.2015 - 05.2016
Massage Therapist
Penelope At the Beauty Bar Fairmont Hotel
04.2015 - 10.2015
Massage Therapist
Zeel Contracting Sports Therapy/events
12.2014 - 03.2018
Massage Therapist
Massage Envy Spa
11.2014 - 03.2015
Cortiva Institute LMT Education
03.2014 - 10.2014
Spokane Falls
09.2008 - 06.2009
High School Diploma -
Franklin High School
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