Aerilyn Clark

• Reviewed and analyzed licensing applications to ensure accuracy and completeness.
• Analyzed data from multiple sources related to licensure applications.
• Showcased knowledge of medical vocabulary.
• Conducted periodic reviews of licensee information to ensure accuracy and compliance with applicable laws and regulations.
• Followed up with licensees to verify adherence to requirements.
• Maintained detailed database of compliance data, activities and actions taken.

WAE Administrative Coordinator.

• Composed and edited complex and sensitive correspondence, reports and documents.
• Conducted research and summarized findings for executive review, supporting decision-making processes.
• Answered phone calls, provided information and connected callers to appropriate personnel.
• Provided administrative support to various departments within the organization.
• Developed long-term plans for growth of academic programs based on data analysis of enrollment trends.
• Coordinated with other college deans to ensure a cohesive and interdisciplinary approach to education.

• Resolved customer complaints related to their tax filings in an efficient manner.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Maintained detailed records of customer interactions and transactions for future reference.
• Collected deposits or payments and arranged for billing.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Strengthened customer retention by offering discount options.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.

• Guided patients through the process of receiving prescription medication.
• Provided support for personal, social, and medical aspects of patient care.
• Addressed patient inquiries in a timely manner.
• Maintained detailed logs of any adverse reactions to medications.
• Worked alongside medical professionals to support patient treatment plans.
• Ensured accuracy in insurance information, payment, and shipping details.

• Addressed incoming questions and concerns from customers.
• Managed customer inquiries via chat, email platform, and phone.
• Conducted research to supply solutions for customer issues.
• Suggest suitable products and services for successful sale closure.

• Assisted Leasing Manager in tracking daily occupancy rates and lease statuses.
• Facilitated a friendly and professional environment for community members.
• Addressed inquiries through online channels and telephone.
• Organized detailed walkthroughs for potential clients.
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• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Oversaw daily operations, maintenance, and administration of various properties.
• Facilitated application process and lease finalization.
• Conducted background checks on applicants.

• Used consultative sales techniques to uncover customer questions and needs.
• Gave out product samples, coupons and pamphlets to encourage sales.
• Ensured customer satisfaction by providing them with a pleasant experience while using the products being demonstrated.
• Restocked shelves at retail locations with products to match planned demonstrations.
• Taught customers how to personalize experiences with products and obtain maximum benefit.

• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Welcomed customers, offering assistance to help find store items.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

• Aided customers with diverse needs related to electronics, appliances, and jewelry.
• Received and displayed product shipments on store retail shelves upon delivery.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Provided customer service by answering inquiries, resolving complaints and ensuring customer satisfaction.
• Answered store and merchandise questions and led customers to wanted items.
• Organized store by returning merchandise to proper areas and restocked displays.