Katrina Freeman
Baton Rouge,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
IT APPLICATIONS PROGRAMMER ANALYST II
State Of Louisiana - Board Of Ethics
Baton Rouge, LA
03.2016 - Current
- Discovered root causes of problems and identified appropriate solutions.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
IT APPLICATIONS PROGRAMMER ANALYST I
State Of Louisiana - Board Of Ethics
Baton Rouge, LA
03.2016 - Current
- Updated documentation with project deviations to capture changes.
- Worked closely with clients to establish specifications and system designs.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with third-party payment card industry (PCI) compliance partners.
CENSUS TAKER
Federal Government
Baton Rouge, LA
12.2019 - 12.2020
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Leveraged smartphones to record information.
- Attended team meetings to develop job knowledge.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
IT APPLICATIONS DEVELOPER
International Business Machines, IBM
Baton Rouge, LA
05.2013 - 03.2015
- Participated with clients in discussion meetings.
- Resolved system test and validation problems to provide normal program functioning.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Participated in design and planning exercises for future software rollouts.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Updated technical documentation, product specifications and technical training materials.
- Assisted with creation of user manuals.
- Designed and developed application scripts for test scenarios.
- Stayed current on developments in related Python frameworks.
- Integrated multiple data sources and databases into one system.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Updated old code bases to modern development standards, improving functionality.
INFORMATION TECHNOLOGY SPECIALIST
Amedisys
Baton Rouge, LA
08.2011 - 03.2015
- Facilitated best user experience through continuous support and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Attended regular client meetings to report project progress and address questions.
- Performed tests of functionality, security and performance of different workstations and devices.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Coached and trained end-users on functions, features and basic troubleshooting of software .
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
Bachelor of Science - Computer Science
Southern University And A & M College
Baton Rouge, LAMaster of Science - Management Information Systems
UNIVERSITY OF PHOENIX
Phoenix, AZ08.2020
Skills
- Analytical Thinking
- Continuous Improvements
- Issue Identification
- Data Research and Validation
- Deadline Adherence
- Root Cause Analysis
- HTML and XML
- Attention to Detail
- Security Improvements
- Preventative Maintenance
- Threat Research
Timeline
CENSUS TAKER
Federal Government
12.2019 - 12.2020
IT APPLICATIONS PROGRAMMER ANALYST II
State Of Louisiana - Board Of Ethics
03.2016 - Current
IT APPLICATIONS PROGRAMMER ANALYST I
State Of Louisiana - Board Of Ethics
03.2016 - Current
IT APPLICATIONS DEVELOPER
International Business Machines, IBM
05.2013 - 03.2015
INFORMATION TECHNOLOGY SPECIALIST
Amedisys
08.2011 - 03.2015
Bachelor of Science - Computer Science
Southern University And A & M College
Master of Science - Management Information Systems
UNIVERSITY OF PHOENIX
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