Aeriqa Sharp
Herriman,UT
Summary
Knowledgeable and dedicated client-focused professional with extensive experience in the customer experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Client Services Consultant
HealthEquity
11.2021 - Current
- Enhanced client satisfaction by providing timely and accurate resolutions to inquiries and concerns.
- Streamlined communication between clients and internal teams for improved project outcomes.
- Managed diverse portfolio of clients, ensuring their needs were met with tailored solutions.
- Developed strong relationships with key stakeholders, fostering trust and loyalty among clients.
- Identified opportunities for upselling and cross-selling, boosting overall revenue growth.
- Spearheaded process improvements within Client Services team that enhanced efficiency while maintaining quality standards.
General Manager
American Eagle Outfitters, Inc
06.2019 - 03.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed shift reports to understand current numbers and trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Tilly's Clothing Store
04.2018 - 06.2019
- Developed new store location from ground up by hiring and training efficient team.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Analyzed and interpreted store trends to facilitate planning.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Store Manager
White House Black Market
10.2017 - 04.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Approved regular payroll submissions for employees.
- Devised processes to boost long-term business success and increase profit levels.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UTSkills
- Performance improvement
- Recruitment
- Client Account Management
- Project management abilities
- Team Leadership
- Verbal and written communication
- Coaching and mentoring
- Training and Development
- Regulatory Compliance
- Time management abilities
- Written Communication
Timeline
Client Services Consultant
HealthEquity
11.2021 - Current
General Manager
American Eagle Outfitters, Inc
06.2019 - 03.2021
General Manager
Tilly's Clothing Store
04.2018 - 06.2019
Store Manager
White House Black Market
10.2017 - 04.2018
Associate of Science -
Salt Lake Community College