Aeron Mercado Santos
Bergenfield
Summary
Detail-oriented and service-driven professional with experience in fast-paced, customer-facing environments. Demonstrated strengths in customer-centered service, accurate documentation, infection control practices, and workflow coordination. Proven ability to follow established protocols, maintain confidentiality, support team operations, and ensure clean, safe, and organized environments. Adept at multitasking, communicating effectively, and contributing to efficient clinical and administrative workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
For Five Coffee Roasters Barista
Sodexo Magic
Summit
03.2024 - Current
- Prepared products with precision and consistency while following established procedures, demonstrating strong attention to detail and adherence to protocols
- Provided high-quality, customer-centered service in a fast-paced environment, utilizing effective communication and multitasking skills
- Maintained a clean, organized, and sanitary work area in compliance with health, safety, and infection control standards
- Supported onboarding and training of new team members on procedures, equipment use, and service expectations
- Managed daily opening and closing tasks, inventory monitoring, and point-of-service documentation with accuracy and accountability
Mattress Sales Associate
Macy's Inc
Paramus
10.2020 - 01.2024
- Provided personalized, needs-based consultations to customers, demonstrating strong interpersonal communication and active listening skills
- Educated customers on product features and benefits to support informed decision-making, reflecting patient education competencies
- Maintained accurate sales documentation and processed transactions with attention to detail and confidentiality
- Ensured product availability and organization through inventory monitoring and restocking
- Maintained a clean, safe, and organized sales environment in alignment with safety and sanitation standards
- Collaborated with team members and leadership to support daily operations, including opening and closing procedures
Java Valley Associate
The Valley Hospital
Ridgewood
05.2019 - 12.2020
- Accurately processed transactions and maintained detailed records, demonstrating strong attention to detail and accountability
- Monitored supply levels, restocked materials, and assisted with ordering to ensure uninterrupted daily operations
- Cleaned, sanitized, and maintained equipment in accordance with infection control and safety standards
- Supported daily operational workflows by completing opening and closing duties, including organization and readiness of the work area
Education
Associate of Applied Science - Industrial Engineering
Bergen Community College
Paramus, NJ05-2026
High School Diploma -
Bergenfield High School
Bergenfield, NJ06-2016
Skills
- Professional Communication & Active Listening
- Attention to Detail & Documentation Accuracy
- Infection Control & Safety Compliance
- Confidentiality & Professional Discretion
- Workflow Coordination & Time Management
- Inventory Monitoring & Supply Support
- Protocol Adherence (SOPs)
- Team Collaboration & Reliability
Websites
Certification
Google IT Support Professional Certificate
Timeline
For Five Coffee Roasters Barista
Sodexo Magic
03.2024 - Current
Mattress Sales Associate
Macy's Inc
10.2020 - 01.2024
Java Valley Associate
The Valley Hospital
05.2019 - 12.2020
Associate of Applied Science - Industrial Engineering
Bergen Community College
High School Diploma -
Bergenfield High School