Aesha Hendricks
Montgomery,USA
Summary
Resourceful travel and medical coordinator with 5 years of experience in healthcare. Proven expertise in customer service, conflict resolution, effective communication, and adaptability, ensuring seamless operations in fast-paced environments. Committed to enhancing customer experiences and operational efficiency in both medical and travel settings.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Travel Insurance Assistance & Medical Coordinator
AIG / Zurich North America
Houston, USA
08.2025 - 11.2025
- Resolved urgent travel issues, including medical emergencies and non-medical complications, ensuring travelers received necessary support.
- Served as main contact for travel-related inquiries, delivering timely and accurate information to enhance traveler experience.
- Provided ongoing support during trips through proactive communication with travelers regarding any changes or updates.
- Demonstrated strong problem solving skills by resolving complex issues related to trip cancellations or disruptions.
- Guided patients through EOB and financial obligations, clarifying deductibles, co-pays, and out-of-pocket expenses to improve understanding.
Patient Service Specialist II
UW Medicine General Internal Medicine Clinic
Seattle, USA
01.2024 - 03.2025
- Managed patient appointments compliant with scheduling procedures, coordinating with medical staff to facilitate timely check-ins and reduce wait times.
- Completed patient registration and collected payments, ensuring accurate billing and contributing to a smooth workflow.
- Coordinated telehealth visits and interpreter services by arranging necessary technology and providing support to enhance patient access.
- Followed compliance with HIPAA regulations by maintaining confidentiality of patient information at all times.
Medical Receptionist
PAC Audiology
Bellevue, USA
05.2019 - 12.2023
- Managed front desk operations by greeting patients, completing paperwork, and scheduling appointments.
- Verified insurance information and collected payments, ensuring accurate billing and financial processing.
- Effectively communicated with healthcare providers to timely deliver test results and reports to patients.
- Communicated with healthcare providers to facilitate timely delivery of test results and reports to patients.
- Assisted in the coordination of patient referrals to other healthcare facilities.
- Trained new staff on office protocols and EMR systems, enhancing team readiness and customer service standards.
Education
Bachelor's degree - Global and Regional Studies
University of Washington
Seattle, WA 09.2021 - 07.2026
Associate's degree - Liberal Arts & Sciences
Edmonds Community College
Lynnwood, WASkills
- Customer service
- Call center experience
- HIPAA
- Computer skills
- Multitasking
- Organizational skills
- Attention to detail
Timeline
Travel Insurance Assistance & Medical Coordinator
AIG / Zurich North America
08.2025 - 11.2025
Patient Service Specialist II
UW Medicine General Internal Medicine Clinic
01.2024 - 03.2025
Bachelor's degree - Global and Regional Studies
University of Washington
09.2021 - 07.2026
Medical Receptionist
PAC Audiology
05.2019 - 12.2023
Associate's degree - Liberal Arts & Sciences
Edmonds Community College