Kelly Howells
League City,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Travel Assistance Coordinator
AIG
02.2023 - 09.2023
- Handles incoming calls and provides support to our clients who are facing an unexpected travel situation around the world
- The team acts quickly to provide the assistance our clients need to resolve their emergency and get back to enjoying their travel
- This may include tracking lost luggage, coordinating alternate flight arrangements, assisting with hotel check-ins, helping replace lost or stolen passports, or concierge services
- Entered data, generated reports, and produced tracking documents.
Cook
Cotton Culinary
10.2022 - 12.2022
- All things catering
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cook
LRAE International
10.2021 - 12.2021
- Prepped and cooked according to military guidelines on health and nutrition for Afghan Refugees
- Helped to build and stock the actual dining facility and Kitchen
- Helped to ensure proper warehouse storage in Cognex boxes and refer trailers
- Always ready to assist in any kitchen or dining hall position
- Experience cooking with tilt pans and other industrial equipment to ensure a healthy good tasting meal for up to 3500 meals a service
- Lead cook over employee meals
- Diligently washed and sanitized all equipment and surfaces
- Maintained health and sanitation standards.
Cook
Red Tail Staffing
09.2021 - 10.2021
- Lead cook over vegetables and starches
- Prepped and cooked according to military guidelines on health and nutrition for Afghan Refugees
- Helped to build and stock the actual dining facility and Kitchen
- Helped to ensure proper warehouse storage in Conex boxes and refer trailers
- Always ready to assist in any kitchen or dining hall position
- Experience cooking with tilt pans and other industrial equipment to ensure a healthy good tasting meal for up to 3500 meals a service
- Diligently washed and sanitized all equipment and surfaces
- Maintained health and sanitation standards.
Cook
LRAE International
06.2021 - 08.2021
- Prepped and cooked according to military guidelines on health and nutrition for new recruits and ROTC summer program FT
- Knox, KY
- Cleaned and ensured proper storage daily
- Always ready to assist in any kitchen or dining hall position
- Experience cooking with tilt pans and other industrial equipment to ensure a healthy good tasting meal for up to 1500 people a day
- Diligently washed and sanitized all equipment and surfaces
- Maintained health and sanitation standards.
Line and Prep Cook
Skallywags Suds and Grub
01.2021 - 06.2021
- Prep and cook all menu food items for a small but very busy bar kitchen
- Help to check in and put away purveyor deliveries twice a week
- Create a daily special twice a week
- No room for a dishwasher we did it all
- Due to the size of our kitchen I search each day to find a way of creating space by marrying sauces, placing prepped foods and sauces in smaller containers and ensuring kitchen is properly cleaned, all foods are dated and labeled and properly stored.
Line Cook and Prep Cook
Magnolia Creek Golf Club
12.2019 - 11.2020
- Prepares menu food according to spec
- Checks kitchen for daily prep needs and prep for banquet orders
- Checks coolers and storage daily for out of date/spoilage
- Check in deliveries and put away rotating food and dry goods using FIFO
- Keeps Chef advised of products needed
- Works clean and organized
- I work well with others and enjoy working in a team environment.
Line Cook and Prep Cook
BB's Tex Orleans
09.2019 - 12.2019
- Currently works fry and plating line and do prep work several days a week ensuring productive work time
- Works clean paying attention to safety and sanitation
- Keeps stations stocked and clean
- Ensure products are labeled and rotated properly
- Willing to do whatever is needed.
Line Cook/Prep Cook
Hilton
04.2018 - 08.2019
- Prepares menu food according to spec
- Checks kitchen for daily prep needs and prep for banquet orders
- Check in daily deliveries and put away rotating food and dry goods using FIFO
- Keeps Chef advised of products needed
- Works clean and organized
- Team player willing to do what ever it takes to make the kitchen run smoothly.
Food Service Worker
Buc-ee's
10.2017 - 03.2018
- Responsible for the preparation of breakfast and lunch foods such as sandwiches, hot dogs and wraps according to specified recipes
- I also make batters and prep pre-made pastry items rotating from freezer to cooler using FIFO
- I apply rules for handling food safely and record temperatures and date and time stamps on my line
- I am responsible for the rotation of products for my line as well as the cleanliness of my station
- I am also responsible for interacting with customers as they approach the bakery counter and welcome them to our store and fulfill any requests.
Host and Server - High volume fine dining restaurant
Landry's Seafood
01.2016 - 07.2017
- Am hard working, work well with others and total team player
- I can always find something to do even during off peak hours.
International travel counselor - Schlumberger
American Express Travel
01.2014 - 01.2015
- All aspects of booking, faring, ticketing and change and exchanges of heavy international and domestic travel
- Corporate, field hand and crew rotation travel.
Corporate Travel Consultant
Carlson Wagonlit Travel
01.2010 - 01.2013
- Started with CWT in the Energy 24 department supporting more than 35 Energy Services accounts when their normal offices were closed
- Worked as a floater for Transocean including back up crew agents and GMS training bookings as well as monitor India email and main Transocean email boxes assist with projects and answer phone call requests.
Corporate Travel Consultant
American Express Travel
01.1998 - 01.2003
- Worked exclusively with corporate clients in arranging travel and business plans
- Assisted in new hire account specific training as well as the roll out of Sabre overlay to assist agents increasing accuracy in exchanges and refunds
- Handled problem resolution and corporate card account reconciliation when issues arose.
Education
Associate of Applied Science - Culinary Arts
San Jacinto College District
Pasadena, TX05.2018
Skills
- 15 years hands on experience as Sabre trained domestic/international corporate travel counselor
- Excellent written and oral communication skills
- Impeccable telephone etiquette and customer service skills
- Time management and Problem resolution skills
- Technically Savvy Quick and eager to learn
- Consulting
- Recordkeeping
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Travel Assistance Coordinator
AIG
02.2023 - 09.2023
Cook
Cotton Culinary
10.2022 - 12.2022
Cook
LRAE International
10.2021 - 12.2021
Cook
Red Tail Staffing
09.2021 - 10.2021
Cook
LRAE International
06.2021 - 08.2021
Line and Prep Cook
Skallywags Suds and Grub
01.2021 - 06.2021
Line Cook and Prep Cook
Magnolia Creek Golf Club
12.2019 - 11.2020
Line Cook and Prep Cook
BB's Tex Orleans
09.2019 - 12.2019
Line Cook/Prep Cook
Hilton
04.2018 - 08.2019
Food Service Worker
Buc-ee's
10.2017 - 03.2018
Host and Server - High volume fine dining restaurant
Landry's Seafood
01.2016 - 07.2017
International travel counselor - Schlumberger
American Express Travel
01.2014 - 01.2015
Corporate Travel Consultant
Carlson Wagonlit Travel
01.2010 - 01.2013
Corporate Travel Consultant
American Express Travel
01.1998 - 01.2003
Associate of Applied Science - Culinary Arts
San Jacinto College District
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