Lisa Franco
Spirit Lake,ID
Summary
Experienced corporate travel professional skilled in efficiently organizing travel arrangements for business clients. Demonstrates a strong commitment to team collaboration and providing exceptional assistance. Proficient in itinerary planning, effective client communication, and adept problem-solving skills. Known for reliability and adaptability to changing needs, ensuring seamless travel experiences. Passionate about assisting others and taking pride in delivering high-quality work.
Overview
14
14
years of professional experience
Work History
Travel Consultant
BCD Travel
01.2020 - Current
- Provided best travel options based on pricing, routing, and accounts policies
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Supported supervisor and manager with various tasks
- Maintained confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
- Assisted team members with formats, exchanges, and policy questions.
- Created, updated and maintained team Onenote Notebook with all account policies, gds entries and other information related to our day to day work. This provided our team with quick and easy access to information.
Senior Travel Consultant
BCD Travel
01.2020 - 03.2020
- Handled sensitive personal data with discretion.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Senior Travel Consultant
BCD Travel
01.2013 - 01.2020
- Assisted VIP and Business travelers with domestic and international reservations
- Assisted travelers with their questions about their booking tool EZ Travel and Cytric
- Assisted with approvals for Tract, Travel Risk and International Travel Brief Security documents, verifying passenger had correct approvals to travel to cross border countries
- Used Travel Authorizer to assign out of policy requests to the employee's approver
- Monitored CC pulse to make sure agents were available to answer calls
- Assisted my supervisor and team leader with anything they needed done
- Supported my co-workers with policy and format questions
- Multi GDS systems
Senior Travel Consultant
BCD Travel
01.2011 - 01.2013
- Assisted travelers with domestic and international reservations
- Was assigned to T24 Entertainment Team
- T24 Beta Team for Central Ticketing to assist with problem solving with scripts and formats
- Worked several months on T24 Resource Desk assisting co-workers with BCD T24 policies and formats
- Sabre, Apollo, Worldspan and Amadeus
Education
No Degree - Business And Travel
Parks College
Thornton, COSkills
- Exceptional customer service
- Corporate travel policies expertise
- Company guidelines and procedures
- Sabre central software
- International and domestic travel
- Multitasking Abilities
- Attention to detail
- Regulations and compliance
- Executive travel
- Teamwork
- Reliability
- Accurate documentation
- High volume environments
- Verbal and written communication
- Multi GDS experience
Timeline
Senior Travel Consultant
BCD Travel
01.2020 - 03.2020
Travel Consultant
BCD Travel
01.2020 - Current
Senior Travel Consultant
BCD Travel
01.2013 - 01.2020
Senior Travel Consultant
BCD Travel
01.2011 - 01.2013
No Degree - Business And Travel
Parks College
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