Lucas Zaldibar
New Braunfels,TX
Summary
Experienced Travel Consultant with approximately 2-3 years in the industry, specializing in creating personalized travel itineraries and providing exceptional travel services. Proven ability to manage complex travel arrangements, including international reservations, and transportation, such as rail and car rentals. Adept at problem solving and ensuring client satisfaction through attention to detail and a passion for travel. Strong communication skills and a deep comprehension of global destinations.
Overview
8
8
years of professional experience
Work History
GROUP AIR TRAVEL AGENT
Adventure Travel
07.2023 - Current
- Specialized in arranging and coordinating air travel for large groups of people
- Oversee logistics and requirements of group travel, such as booking multiple airline tickets and coordinating flight schedules
- Secure group discounts and deals to help clients save on airfare
- Assists in organizing travel arrangements for corporate events
- Works closely with the airlines to ensure a smooth and efficient travel experience
- Provides personalized assistance advice, and support to ensure all members of the group reach their destination safely and comfortably
- Has knowledge of the airline policies, regulations, and procedures, as well as travel industry trends
- Offers guidance on choosing the most suitable flights and accommodations for the group’s needs and budgets
- Acts as a point of contact for clients throughout the travel process, addressing any concerns or issues that may arise
TRAVEL AGENT
TaskUS
12.2022 - 07.2023
- Received multiple inbound calls and set up travel for corporate agencies both domestically and internationally
- Performed a thorough verification process with travel arrangers and or passengers
- Reserved air fare, car rentals and hotels for official business travel
- Recapped all travel costs, transportation, and lodging and provided a record locator for each itinerary
- Transitioned to the Defense and Government side and did the exact same for the U.S
- Army
- Would send out emails with travel itineraries to Approving Officers for travel review and approval
- Would receive orders back with approval and set the official travel 3 days prior to the departure date
BOOKING AGENT (Remote)
Oncue Enterprises
09.2021 - 07.2022
- Prepared price quotes, contract information and potential delivery time limits
- Offered ongoing support to customers after sales by answering additional questions and resolving issues
- Responded to customer questions regarding pricing, availability, and product details
- Documented customer interactions and sales activities in CRM system
- Increased profits by upselling and cross-selling to existing customers
- Communicated with potential customers to introduce moving services, explain benefits, and drive sales
- Followed up with leads and referrals by contacting to share pertinent sales information
- Asked customers targeted questions to understand needs to recommend ideal moving services
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best products and services
CASHIER/SALES ASSOCIATE
Coach
06.2017 - 11.2019
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory
- Followed company safety regulations to maintain safe work environment
- Operated cash register by adhering to POS system processes and procedures
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty
- Processed customer purchases and returns via cash and credit card
- Counted cash at end of shift and prepared bank deposits
- Trained new team members in cash register operation, stock procedures and customer services
SPANISH TUTOR
Cascadia College
09.2016 - 06.2017
- Helped diverse students with varying ranges of proficiency in the Spanish language
- Instructed students using advanced methods to read, write and speak the Spanish language
- Conducted tutoring for students in secondary educational environments
- Assisted students with conjugating verbs, explaining sentence structures, and demonstrating typical conversations
- Helped students with subject knowledge as well as general abilities in learning, studying, and retaining information
- Offered academic support in various subjects outside classrooms
Education
American Sign Language (ASL)
Bellevue College
Bellevue, WAAssociate degree - integrated studies
Cascadia Community College
Bothell, WA06.2018
High School Diploma -
IQ Academy WA
Vancouver, WA06.2015
Skills
- Computer proficiency in MS word
- Dependable and Responsible
- Problem Solving Support
- Adaptive learner
- People Skills
- Written and Verbal Communication
- Critical Thinking
- Building Confidence - Positive Reinforcement
- Exchange trained in native & graphical Sabre 360
- Itineraries
- Travel arrangements
- Relationship management
- Reservations management
- Client relations
- Interpersonal communications
- Sabre GDS familiarity
- Adaptability
- Written communication
- Customer retention
- Time management abilities
- Resourcefulness
- Professionalism
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Advanced itinerary planning
- Exceptional customer service
- Global travel experience
- Corporate travel management
- International and domestic travel
Accomplishments
As a Spanish Tutor and Teacher Aid in my former college, I successfully assisted students improve their language skills leading to significant advancements in their fluency and comprehension. I also supported the lead instructor for American Sign language by facilitating the communication and enhancing the learning experience for the students. For Spanish, my contributions including helping students practice day to day conversations, providing one-on-one assistance, and ensuring a supportive ane inclusive classroom.
For American Sign Language, I facilitated effective communication by interpreting spoken language into ASL and vice versa. This ensured that the faculty member could fully comprehend if a student had a specific question for clarification. Because of these moments, I was awarded the Founders Service Award for 2017-2018 for my exceptional services, recognizing my dedication and contributions to enhancing accessibility and support for students as well as faculty members.
Activities
Founders Service Award, Cascadia College, 2017-2018
References
Work References Upon Request
Training
Trained in: Sabre GDS, Power Express, Hotel, Zoom & Go, DTS Script and Sabre 360, Sabre Rail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional
Portuguese
Full Professional
American Sign Language
Full Professional
Timeline
GROUP AIR TRAVEL AGENT
Adventure Travel
07.2023 - Current
TRAVEL AGENT
TaskUS
12.2022 - 07.2023
BOOKING AGENT (Remote)
Oncue Enterprises
09.2021 - 07.2022
CASHIER/SALES ASSOCIATE
Coach
06.2017 - 11.2019
SPANISH TUTOR
Cascadia College
09.2016 - 06.2017
Associate degree - integrated studies
Cascadia Community College
High School Diploma -
IQ Academy WA
American Sign Language (ASL)
Bellevue College
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