Summary
Overview
Work History
Education
Skills
Additional Information - References
Affiliations
Timeline
Generic

Colin Bailey

Melrose,MA

Summary

Dynamic customer service professional with a proven track record at Grand Circle Travel, adept at problem-solving and data analysis. Skilled in Microsoft Excel and effective communication, I excel in resolving complex issues and enhancing customer experiences, ensuring satisfaction and loyalty. Passionate about delivering exceptional service and driving results in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Grand Circle Travel and Overseas Adventure Travel
Boston, MA
06.2024 - 03.2025
  • Responded to 50-70 in-bound calls a day relating to all possible issues
  • Helped solve passport/visa issues for customers
  • Fixed internal system errors
  • Helped customers navigate and manage flights with all three air alliances

Research Intern

National Interest Foundation
McLean, VA
08.2023 - 12.2023
  • Write newsletters every week pertaining to current events
  • Organize in person events with representatives from foreign governments and agencies

Sales Associate

5.11
Saugus, MA
05.2023 - 08.2023
  • Handling money and assisting customers with problems.
  • Stocking and cleaning store shelves
  • Handing incoming mail and sorting store

Education

Bachelor's degree - Political Science, economics

University of Massachusetts-Lowell
Lowell, MA
07.2024

High school diploma -

Melrose High School
Melrose, MA
06.2020

Skills

  • Problem solving
  • Microsoft Office/Teams
  • Windows
  • Computer science
  • Communication skills
  • Customer service
  • Data analysis skills
  • Microsoft Excel
  • Project management
  • Quantitative research
  • Data interpretation
  • Travel planning
  • Phone etiquette
  • Technical support
  • Research writing

Additional Information - References

References available upon request.

Affiliations

Avid reader of science fiction and history novels.

Timeline

Customer Service Representative

Grand Circle Travel and Overseas Adventure Travel
06.2024 - 03.2025

Research Intern

National Interest Foundation
08.2023 - 12.2023

Sales Associate

5.11
05.2023 - 08.2023

Bachelor's degree - Political Science, economics

University of Massachusetts-Lowell

High school diploma -

Melrose High School

Similar Profiles

CREATE PROFILE