A’Esha M. McGowan

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
• Provided emotional support to patients and families during difficult times, fostering trust and rapport.
• Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
• Performed wound care and dressing changes, facilitating timely healing and recovery.

Same as above work history for PCA

• Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
• Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
• Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
• Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
• Boosted social interaction among residents through the organization of group events and outings.
• Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
• Assisted in the development of individualized care plans by contributing insights on residents'' interests, preferences, and abilities gathered during activities engagements.
• Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.
• Directed art therapy sessions, empowering participants to express themselves creatively while enhancing cognitive function and dexterity skills.
• Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
• Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
• Provided emotional support and companionship to improve quality of life for residents.
• Engaged residents through events, small groups, and personal attention.
• Ordered and maintained all recreational equipment.
• Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Enhanced residents'' quality of life by developing and implementing individualized care plans.
• Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
• Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
• Mentored and coached staff to improve performance and interactions with residents.
• Developed strong relationships with local community organizations to foster additional support networks for group home residents.
• Ensured a safe and nurturing environment for group home residents through careful supervision and monitoring.
• Collaborated with interdisciplinary teams to create tailored treatment plans addressing each resident''s unique needs and goals.
• Monitored resident medication administration for accuracy, adhering strictly to prescribed schedules and dosages for optimal health outcomes.
• Managed budgets effectively to maintain resources for both staff and residents within the group home setting.
• Improved staff performance by providing ongoing training, coaching, and mentoring.
• Streamlined daily operations with efficient scheduling, task delegation, and resource allocation.
• Resolved conflicts between residents effectively using de-escalation techniques while maintaining a calm demeanor in stressful situations.
• Implemented behavior management strategies for positive outcomes in challenging situations.
• Maintained compliance with state regulations through thorough record-keeping, documentation, and reporting.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Transported clients to medical and dental appointments to provide support.
• Monitored progress and documented patient health status changes to keep care team updated.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Organized new employee orientation schedules for new hires.
• Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
• Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
• Enhanced communication between departments by promptly transferring calls and providing accurate information.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
• Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
• Maintained payroll information by calculating, collecting, and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Processed new hire paperwork and documents.
• Updated employee files with new details such as changes in address or salary levels.
• Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
• Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
• Maintained and processed invoices, deposits, and money logs.

• Assisted in employee recruitment, selecting strong candidates who contributed positively to the store''s success.
• Streamlined inventory management for better product availability and reduced waste.
• Conducted regular staff training sessions to maintain high-quality service standards and product knowledge.
• Implemented loss prevention measures which led to a reduction in shoplifting incidents and increased profitability for the store.
• Improved customer satisfaction by efficiently managing store operations and addressing customer concerns promptly.
• Led a team of employees to achieve sales targets, implementing motivational strategies and performance tracking.
• Monitored stock levels closely, placing timely orders for replenishment before items ran out of stock or expired on shelves.
• Increased overall store efficiency with effective delegation of tasks among team members based on individual strengths.
• Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or errors.
• Managed employee schedules to optimize staffing levels during peak business hours, reducing wait times and improving service quality.
• Trained and mentored new employees to maximize team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.