Ae Sook Kim
El Cajon,CA
Summary
Accomplished Store Manager with a proven track record at Fashion Q, excelling in customer relations and staff management. Expert in optimizing store operations and enhancing employee performance, leading to increased productivity and minimized shrinkage. Skilled in cash management and problem-solving, consistently maintaining a positive and efficient store environment.
Overview
33
33
years of professional experience
Work History
Store Manager
Fashion Q
08.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Manager
Fashion Sense
05.2004 - 07.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Teller
Kookman Bank
10.1991 - 05.2004
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Responsible for opening and closing Personal and business account.
- Business account management.
Education
High School Diploma -
Incheon Central Girls High School
Incheon, South Korea02.1992
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Friendly and Positive
Cash Management
Staff Management
Employee Scheduling
Accurate Cash Handling
Schedule Management
Employee Training
Bakery and Pastry skills
Languages
Korean
Native or Bilingual
Timeline
Store Manager
Fashion Q
08.2011 - Current
Store Manager
Fashion Sense
05.2004 - 07.2011
Teller
Kookman Bank
10.1991 - 05.2004
High School Diploma -
Incheon Central Girls High School
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