Aeva Karmann
Bridgehampton,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining a positive attitude.
Overview
4
4
years of professional experience
Work History
Relationship Banker
First National Bank
12.2023 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Performed thorough analyses on credit applications, minimizing loan default risks while adhering to regulatory compliance standards.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Teller
Citizens Bank
06.2023 - 12.2023
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
- Reconciles cash drawer by providing cash transactions, counting and packaging currency and coins
- Reconciles loan coupons and other transactions
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
Barista Trainer
Starbucks
01.2022 - 06.2023
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Assisted training new hires on menu items, computer systems, company standards, and customer service expectations
- Built rapport with new and returning customers to promote the company's mission and values
- Memorized over 50 menu items to create customized beverages for 200+ customers a day
- Accurately managed cash flow operations totaling $1,000-$4,000 per shift
- Optimized workflow by maintaining a clean and organized workspace
- Defused volatile customer interactions calmly and courteously while upholding company policy
- Performed complete inventory checks of stocks and supplies at directed intervals
- Collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics.
Shift Supervisor
Dunkin
03.2020 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Responded to and resolved customer questions and concerns
- Documented daily production and materials usage in computers to track data.
Education
Bachelor of Science - Astronomy And Planetary Sciences
Arizona State University
Online06.2026
High School Diploma -
Taylor Allderdice
Pittsburgh, PA05.2021
Skills
- Google Suite Proficient (Drive, Word, Excel)
- Onedrive Proficient
- Adaptive and creative
- Professional demeanor
- Exceptional customer service
- Attention to Detail
- Policy development and implementation
- Proficient in computer skills
- Fast learner
Accomplishments
- Volunteered through previous Citizens for Junior Achievement and taught classes about financial wellness and businesses.
- CPR certified from time in nursing school.
Timeline
Relationship Banker
First National Bank
12.2023 - Current
Teller
Citizens Bank
06.2023 - 12.2023
Barista Trainer
Starbucks
01.2022 - 06.2023
Shift Supervisor
Dunkin
03.2020 - 01.2022
Bachelor of Science - Astronomy And Planetary Sciences
Arizona State University
High School Diploma -
Taylor Allderdice