Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tuan Nguyen

Tuan Nguyen

Randolph,MA

Summary

Dynamic and dedicated banking professional with extensive knowledge of banking regulations and regulatory compliance. Exceptional communication, collaboration, and organizational skills enhance the ability to provide outstanding customer service while effectively managing multiple tasks and priorities. Committed to creating positive and memorable experiences for every client, with a proven track record of building lasting relationships and attracting new clientele. Adept at developing innovative solutions for products and services, complemented by strong presentation skills and a talent for fostering rapport.

Overview

11
11
years of professional experience

Work History

Relationship Banker

Citizens Bank
Boston, MA
01.2021 - Current
  • Analyzed client feedback to identify opportunities for process improvements and service enhancement.
  • Trained new staff on customer service protocols and operational procedures.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Analyzed customers' financial information to deliver personalized account guidance.

Inventory/Products Flow Specialist

Best Buy
Boston, MA
12.2019 - 12.2020
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Assistant Manager

Dunkin Donut
Boston, MA
06.2015 - 01.2019
  • Provided customer service and professional responses to queries and complaints to daily walk-in customer.
  • In charge of foods and bagels preparation for store opening and adhere to all cleanliness, sanitation, and safety standards.
  • Processed cash, credit, automatic payments and ensure all receipts are issued orderly and quickly.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Education

Associate Degree of Science - Finance

Bunker Hill Community College
Charlestown, MA
01-2021

Skills

  • Technical Skills: MS Outlook, Word, Excel, PowerPoint, Outlook,
  • Adobe Acrobat, Google Suite
  • Recordkeeping requirements
  • Multitasking
  • Interpersonal communication
  • Language: Native Vietnamese, Fluent in English
  • Award: Top sale Performance 2024 and 2025

Timeline

Relationship Banker

Citizens Bank
01.2021 - Current

Inventory/Products Flow Specialist

Best Buy
12.2019 - 12.2020

Assistant Manager

Dunkin Donut
06.2015 - 01.2019

Associate Degree of Science - Finance

Bunker Hill Community College

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