Desired Job Title
Security Operations Dispatcher / SupervisorTransportation Security OfficerLogistics Support Specialist (Concurrent Role)Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Seattle, WA
Open to relocation: Yes
Open To Work
Aevaye Bien
Seattle
Work Preference
Summary
Detail-oriented security operations professional proficient in managing emergency and non-emergency calls. Expertise in real-time incident coordination, effective communication with law enforcement, and monitoring CCTV feeds ensures timely incident resolution and optimal response coverage.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Security Operations Dispatcher / Supervisor
Allied Universal Security Services
Seattle
04.2025 - Current
- Coordinate 100–200 emergency and non-emergency calls per shift, triaging incidents, dispatching security officers, and documenting activity using CAD while supporting multiple Sound Transit stations and Sounder commuter rail operations.
- Dispatch and track field personnel in real time, maintaining situational awareness and coordinating resources to support timely and effective incident response.
- Monitor live CCTV surveillance to identify suspicious activity, provide real-time intelligence to responding officers, and assist with investigations and incident resolution.
- Coordinate with law enforcement, first responders, transit personnel, and internal stakeholders to ensure clear communication and efficient response during active incidents.
- Operate CAD, radio, telephone, and other security communication systems simultaneously while managing multiple high-priority incidents in a fast-paced operations center.
- Prepare detailed incident, accident, and investigative reports using CAD records and CCTV footage, ensuring accurate documentation and confidentiality.
- Maintain dispatch logs, incident records, and other operational documentation in accordance with company policies and reporting standards.
- Supervise daily dispatch operations by coordinating staffing, scheduling, break coverage, and shift assignments to maintain continuous security coverage.
- Support public-facing transit operations by assisting customers, responding professionally to security concerns, and promoting a safe and secure transit environment.
Transportation Security Officer
U.S. Department of Homeland Security - TSA
Seattle
12.2019 - 11.2024
- Screened passengers, baggage, and cargo using advanced imaging and threat-detection systems to ensure safety and compliance.
- Utilized behavioral observation techniques to detect and address potential security threats.
- Controlled sterile-area access and documented incidents according to federal guidelines.
- Supported travelers, including those with disabilities and medical needs, ensuring compliance with TSA regulations.
- Trained and mentored new officers on screening procedures and equipment operation, fostering team readiness.
- Seattle-Tacoma International Airport (SEA)
Logistics Support Specialist (Concurrent Role)
TSA
Seattle
01.2020 - 01.2024
- Coordinated time-sensitive shipments across SEA, Paine Field, Bellingham, Spokane, Tri-Cities airports, ensuring timely delivery to meet operational deadlines.
- Responded rapidly to urgent logistical needs during peak travel periods and equipment outages.
- Maintained comprehensive records for inbound/outbound shipments, returns, and emergency supply requests, enhancing logistical accuracy.
- Managed inventory of screening equipment, uniforms, and operational supplies, ensuring operational readiness.
- Supported reporting and administrative functions to ensure compliance and continuity.
Education
Associate's Degree - Criminal Justice
Southwest Tennessee Community College
Memphis, TN05-2019
High School Diploma -
Carson Senior High School
Carson, CA06-2012
Skills
- Dispatch software management
- Incident reporting
- Surveillance operations
- Crisis management
- Logistics management
- CAD system operation
Certification
- TSA Security Training & Certification
- First Aid / CPR
- ROW Certification
- Valid Driver's License
Languages
- English, Fluent
- Tagalog, Fluent
Timeline
Security Operations Dispatcher / Supervisor
Allied Universal Security Services
04.2025 - Current
Logistics Support Specialist (Concurrent Role)
TSA
01.2020 - 01.2024
Transportation Security Officer
U.S. Department of Homeland Security - TSA
12.2019 - 11.2024
Associate's Degree - Criminal Justice
Southwest Tennessee Community College
High School Diploma -
Carson Senior High School