Yolanda Clay
Rochester
Summary
Dynamic dispatcher with proven expertise at Charter Communications in optimizing technician schedules and enhancing customer experiences. Skilled in dispatch software management and problem-solving, I excel in team leadership and service quality assurance, ensuring efficient operations and high customer satisfaction. Committed to delivering reliable service and fostering strong client relationships.
Overview
15
15
years of professional experience
Work History
Dispatcher
Medical Motor Svc
Rochester
10.2022 - Current
- Communicated with drivers to ensure timely service pickups.
- Assisted in training new dispatch staff.
- Resolved issues quickly to maintain service quality and reliability.
- Assigned drivers to appropriate routes based on customer needs.
RSC Dispatcher
Charter Communications
Rochester
01.2017 - 03.2022
- Problem solving and customer issues that may occur
- Acting supervisor when needed to solve problems and create a great customer experience
- Prioritized and assigned work orders to optimize technician routes and schedules.
- Managed dispatch operations and coordinated service requests for technicians.
Caregiver
Interim Healthcare
05.2017 - 03.2018
- Completing activities and duties according to care plan for each resident
- Documenting client care accurately and communicating patient information to the main office and staff
- Creating a friendly safe environment for the residents
Customer Service Representative
Randstad US L.P
04.2016 - 01.2017
- Assisting customer with online application
- Assisting consumer with applying for Health Insurance
- Provide customer with information for help in the community
Paraprofessional
Core Employment store
09.2015 - 04.2016
- Assist the classroom teacher in providing instructional services to students including some that have disabilities
- Assist with general supervision of students in multitude of settings including but not limited to classroom, hallways lunchroom and playground
- Assist in self-help, personal care activities and mobility for students with disabilities
Customer Service Representative
Frontier Communications
05.2014 - 09.2015
- Troubleshooting issues with internet access
- Assisting customer with setting up email and upgrading customer accounts
- Answering the phone and professional timely manner; inbound and outbound calls
Personal Care Aide
Angels in Your Home
07.2013 - 05.2015
- Perform a variety of duties as requested by client such as obtaining household supplies or running errands
- Check client's pulse, temperature, and respiration
- Provide clients with help moving in and out of bed, baths, wheelchairs and assisting with dressing and grooming
Customer Service Representative
Sutherland Global Service
10.2010 - 11.2011
- Contacting customer of any billing changes or account adjustment
- Troubleshooting cable, phone, and internet for a Cox commutation
- Helping customer with tax preparations for Turbo Taxes
Education
Certified Nurse Assistance - Nursing
Edison Career & Technology High School
ROCHESTER, NY06-2011
Skills
- Driver communication
- Dispatch software management
- Service quality assurance
- Customer relationship management
- Work order prioritization
- Scheduling efficiency
- Problem solving
- Team leadership
- Incident reporting
- Call handling
Timeline
Dispatcher
Medical Motor Svc
10.2022 - Current
Caregiver
Interim Healthcare
05.2017 - 03.2018
RSC Dispatcher
Charter Communications
01.2017 - 03.2022
Customer Service Representative
Randstad US L.P
04.2016 - 01.2017
Paraprofessional
Core Employment store
09.2015 - 04.2016
Customer Service Representative
Frontier Communications
05.2014 - 09.2015
Personal Care Aide
Angels in Your Home
07.2013 - 05.2015
Customer Service Representative
Sutherland Global Service
10.2010 - 11.2011
Certified Nurse Assistance - Nursing
Edison Career & Technology High School