ALEJANDRA HERNANDEZ
Darien,IL
Summary
Ability to work efficiently under pressure and maintain composure in dealing with difficult situations. Ability to motivate, coach and develop direct reports. Ability to develop and implement process improvements. Construction industry experience, knowledge of mechanic liens and waivers. Maintain a portfolio of higher risk customers as well as a majority of production builder/portal accounts. Release material orders based on credit and collections policy.
Overview
22
22
years of professional experience
Work History
Credit & Collection Supervisor
Brickworks Supply LLC
Chicago, IL
06.2016 - Current
- Lead and direct staff of Credit Analysts by maintaining Brickworks Supply LLC credit and collection policies and procedures while maximizing cash collections and limiting the risk of financial loss
- Provide leadership, support, and performance oversight for the credit department in the completion of weekly and monthly responsibilities
- Train employees on procedures and processes
- Travel to meet customers and colleagues
- Maintain a portfolio of higher-risk customers as well as most of the production builder/portal accounts
- Contact customers to negotiate and draw up documents for payment arrangements, promissory notes OTA, and work with Title companies to ensure payment, as necessary
- In exchange for payment, issue waivers across subsidiaries and store electronically with back-up
- File liens as necessary to protect mechanics liens rights and secure payment
- Reconcile billing discrepancies, verify credits due and submit for processing to Billing or AR department
- Process customer payments via BOA scanner or CLOVER, prepare back-up and email to AR for processing
- Prepare adjustments for short payments and submit to AR for processing
- Release orders based on credit and collection policies
- Track sales issues related to customer non-payment, work closely with sales department to resolve, and aid in negotiations as necessary
- Assist customers handled by other credit managers in their absence or when assistance is needed
- Review and approve new credit applications via Bectran
Office Manager
Service King Collision Repair
Oak Park, IL
06.2014 - 06.2016
Office Manager
Pioneer Service
Addison, IL
12.2012 - 04.2014
Office Manager
Sterling Collision Centers
Blue Island, IL
10.2002 - 08.2012
Education
St. Casimir
Chicago, ILThe Business University of Illinois
Naperville, ILSkills
- Docuware
- Textura
- Netsuite
- SAP
- Jd Edward’s
- Bill trust
- Bectran
- Point of sale system
- Proficiency in Microsoft Word
- Proficiency in Microsoft Excel
- Proficiency in Microsoft PowerPoint
- Proficiency in Microsoft Outlook
- B2B
- Notary
Timeline
Credit & Collection Supervisor
Brickworks Supply LLC
06.2016 - Current
Office Manager
Service King Collision Repair
06.2014 - 06.2016
Office Manager
Pioneer Service
12.2012 - 04.2014
Office Manager
Sterling Collision Centers
10.2002 - 08.2012
St. Casimir
The Business University of Illinois