Natalie Peraza
Spring Hill,FL
Summary
Passion for promoting lasting customer satisfaction by delivering quality service and unparalleled support. Collaborative employee with a dedication to promote, engage, and empower work culture. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Family Chiropractic Health Center
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Clubhouse Attendant
RIZZETTA
11.2022 - 01.2024
- Greet residents and offer assistance.
- Promptly respond to all requests and concerns.
- Handle any customer complaints in a professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Cultivated interpersonal skills by building positive relationships with others.
- Collect payments for rental and clubhouse events.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Prior Authorization Specialist
CVS/Caremark
05.2020 - 11.2022
- Streamlined prior authorization processes by implementing efficient tracking systems.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
Credit Card Specialist
U.S. Bank
09.2018 - 04.2020
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
Lead Retail Sales Associate
Target
11.2015 - 08.2018
- Greet customers and help with product questions, selections and purchases.
- Handle customer service desk and help guests over the phone.
- Help customers complete purchases, locate items and join reward programs.
- Check pricing, apply discounts, and ring guests up in a fast and efficient manner.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL06-2014
Skills
- Strong Communication and Interpersonal Skills
- Facility Upkeep
- Complex Problem-Solving
- POS Software
- Computer Proficiency and Microsoft Office
- Customer Service
- Adaptable and Flexible Engaging with Diverse Customers
- Honest and Ethical
- Documentation and Reporting
- Insurance procedures
Timeline
Medical Receptionist
Family Chiropractic Health Center
01.2024 - Current
Clubhouse Attendant
RIZZETTA
11.2022 - 01.2024
Prior Authorization Specialist
CVS/Caremark
05.2020 - 11.2022
Credit Card Specialist
U.S. Bank
09.2018 - 04.2020
Lead Retail Sales Associate
Target
11.2015 - 08.2018
High School Diploma -
Nature Coast Technical High School
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