Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Peraza

Spring Hill,FL

Summary

Passion for promoting lasting customer satisfaction by delivering quality service and unparalleled support. Collaborative employee with a dedication to promote, engage, and empower work culture. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Family Chiropractic Health Center
01.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.

Clubhouse Attendant

RIZZETTA
11.2022 - 01.2024
  • Greet residents and offer assistance.
  • Promptly respond to all requests and concerns.
  • Handle any customer complaints in a professional and courteous manner.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Collect payments for rental and clubhouse events.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Prior Authorization Specialist

CVS/Caremark
05.2020 - 11.2022
  • Streamlined prior authorization processes by implementing efficient tracking systems.
  • Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
  • Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.

Credit Card Specialist

U.S. Bank
09.2018 - 04.2020
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.


Lead Retail Sales Associate

Target
11.2015 - 08.2018
  • Greet customers and help with product questions, selections and purchases.
  • Handle customer service desk and help guests over the phone.
  • Help customers complete purchases, locate items and join reward programs.
  • Check pricing, apply discounts, and ring guests up in a fast and efficient manner.


Education

High School Diploma -

Nature Coast Technical High School
Brooksville, FL
06-2014

Skills

  • Strong Communication and Interpersonal Skills
  • Facility Upkeep
  • Complex Problem-Solving
  • POS Software
  • Computer Proficiency and Microsoft Office
  • Customer Service
  • Adaptable and Flexible Engaging with Diverse Customers
  • Honest and Ethical
  • Documentation and Reporting
  • Insurance procedures

Timeline

Medical Receptionist

Family Chiropractic Health Center
01.2024 - Current

Clubhouse Attendant

RIZZETTA
11.2022 - 01.2024

Prior Authorization Specialist

CVS/Caremark
05.2020 - 11.2022

Credit Card Specialist

U.S. Bank
09.2018 - 04.2020

Lead Retail Sales Associate

Target
11.2015 - 08.2018

High School Diploma -

Nature Coast Technical High School
Natalie Peraza