Mary Shannon MacIsaac
White Lake,MI
Summary
After devoting 30 years as an educator, I was able to retire to care for my aging parents. Through their health journey and my own, I learned the immense value of Physical therapy. I am ready to continue to share my passion for improved health and wellness through Physical therapy. I was fortunate to gain recent experience as a Chiropractic Assistant at Gordon Chiropractic Family Health & Wellness Center where I excelled in patient care coordination and relationship building as well as enhancing office efficiency through streamlined billing processes and improved patient retention via exceptional customer service. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known for my reliability and adaptability, with a swift capacity to learn and apply new skills.
Overview
29
29
years of professional experience
Work History
Chiropractic Assistant
Gordon Chiropractic Family Health & Wellness Center
09.2024 - 03.2025
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered phones and texting system to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Input patient data into computer system using E Thomas and checked information for accuracy. Kept detailed records and files digitally and paper copies and files.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Demonstrated proficiency in using various therapeutic modalities like laser, traction and decompression therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Input patient data into computer system using ethomas and checked information for accuracy.
Elementary School Teacher
Huron Valley Schools
08.1996 - 06.2022
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students and staff.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Improved parental involvement through regular newsletters and updates on classroom activities and student achievements.
- Collaborated with colleagues to share resources and strategies, enhancing overall teaching effectiveness.
- Managed classroom resources efficiently to ensure conducive learning environment, optimizing use of educational materials and space.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Mentored new teachers within the school community by sharing knowledge, providing guidance on instructional strategies, and offering ongoing support during their transition into the profession.
- Served as a liaison between the school administration and families during parent-teacher conferences, ensuring clear communication about expectations and areas of improvement for each child.
- Collaborated with colleagues to share resources and strategies, enhancing overall teaching effectiveness.
- Managed classroom resources efficiently to ensure conducive learning environment, optimizing use of educational materials and space.
Education
Master Degree - Education
Marygrove College
Detroit, MI06-2000
Post-Degree Certificate - Elementary School Teaching
Loyola University of Chicago
Chicago, IL05-1996
Bachelor of Arts - Psychology
University of Michigan
Ann Arbor, MI12-1993
Skills
- Patient care coordination and education
- Professionalism, ethics and telephone etiquette
- Appointment scheduling, payment processing, managing patient records and paperwork online & hard copies in patient files in office and digitally
- Effective written and verbal communication along with knowledge of medical and insurance terminology
- Experienced with x-rays, electric muscle stimulation, red light laser, Bemer, decompression and traction equipment following all safety protocols
- Very comfortable working with computers and Microsoft Office Suite and other software
- Extremely flexible, reliable, adaptable and loyal team player and professional
- Relationship builder, team player, community engagement and event planner, trainer, teacher, mentor, tutor, cheerleader and party planner
Timeline
Chiropractic Assistant
Gordon Chiropractic Family Health & Wellness Center
09.2024 - 03.2025
Elementary School Teacher
Huron Valley Schools
08.1996 - 06.2022
Master Degree - Education
Marygrove College
Post-Degree Certificate - Elementary School Teaching
Loyola University of Chicago
Bachelor of Arts - Psychology
University of Michigan
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