Josseline Cortez
Lawrenceville,GA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Chiropractic Assistant
Gwinnett Spine Specialist
Lawrenceville, GA
05.2024 - Current
- Maintained patient records and updated information in the electronic health record system.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Ensured cleanliness of equipment used during treatments.
- Instructed patients on how to use therapeutic exercises and strhes properly at home to speed recovery time.
- Organized office supplies and ordered new items when necessary.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Completed paperwork related to billing procedures accurately according to established protocols.
- Monitored and ordered office supplies to ensure efficient operation.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
- Supported administrative staff by processing payments.
- Assisted back office patient processes to reduce office wait times.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Performed patient intake procedures, including health history documentation.
- Kept patient rooms clean between services and removed used linens for laundering.
- Documented exercises completed by patients to support charting and billing.
- Accurately entered data into computer systems related to patient visits or treatments received.
Manager
The Children's Place
Lawrenceville, GA
10.2022 - 05.2024
- Collected payments and provide accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2022
Skills
- Ability to Lift 30 Pounds
- Patient Education
- Massage therapies
- Warm and Friendly
- Cash Handling
- Cash Register Operation
- Medical Terminology
- Patient Care Coordination
- X-Ray Development
- Chiropractic therapy
- Electric muscle stimulation
- Staff Training and Development
- Time Management
- Team Leadership
- Staff Management
- Inventory restocking and oversight
- Charting
- Billing support
- Patient education
- Patient flow management
- Time management mastery
- Patient care
- Administrative tasks
- Basic administrative tasks
Timeline
Chiropractic Assistant
Gwinnett Spine Specialist
05.2024 - Current
Manager
The Children's Place
10.2022 - 05.2024
High School Diploma -
Peachtree Ridge High School