Karl Staley
Greensboro,NC
Summary
I am experienced with customer service, I am trusted with money in my place of work and am able to work with large sums of money. I am also great at working with people, I can work with all sorts of environments and can adapt to whatever is thrown my way. I am reliable to fill in when need be, can take on multiple stations and roles at once with ease and I can remain calm under pressure.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Circle K
Greensboro, NC
07.2023 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Server/Host/Dishwasher
Carolina Dinner
Greensboro, NC
09.2021 - 09.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Drive Thru Cashier
Hardees Fast Food
Greensboro, NC
05.2020 - 08.2020
- Prepared drinks, ice cream and other special items to complete food orders.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Western Guildford Highschool
Greensboro06.2022
Skills
- Table Bussing
- Point of Sale (POS) System Operations
- Warm and Friendly
- Ability to Lift 30 Pounds
- High Energy and Stamina
- Able to Lift 30 Pounds
- Cool Under Pressure
- Customer Relations
- Stock management
- Store Organization
- Attention to Detail
- Problem-Solving
- Employee Scheduling
- Customer experience
- Pricing and Markdowns
- Upselling and Cross Selling
- Store operations
- Inventory Control
- Staff Scheduling
- Customer Service
- Transaction Processing
- Inventory counting
- Stock Rotations
Timeline
Assistant Store Manager
Circle K
07.2023 - Current
Server/Host/Dishwasher
Carolina Dinner
09.2021 - 09.2023
Drive Thru Cashier
Hardees Fast Food
05.2020 - 08.2020
High School Diploma -
Western Guildford Highschool
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