Hi, I’m
Joshua LeBlond
Kissimmee,United States
Summary
Highly organized and dependable candidate with a positive attitude, skilled at managing multiple priorities. Proven track record of meeting team goals by willingly assuming extra responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization. Expert in communication and negotiating, with a focus on sales and customer service. Driven to provide superior quality customer service and leverage extensive knowledge of products and services to drive loyalty, retention, and revenue. Excels at training, managing, coaching, and mentoring sales and customer service associates. Talented at interacting with staff at all levels of the organization and the public, effectively leading teams towards success.
Overview
10
years of professional experience
Work History
Elite Strategic Solutions INC.
Customer Assistance and Sales
09.2024 - 10.2024
Job overview
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Participated in regular product training sessions to stay updated on latest features and benefits.
Walmart
E-Commerce Personal Shopper
08.2019 - 09.2024
Job overview
- Achieving team targets through collaboration
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Prompt resolution of on-floor issues
- Boosting store's visual appeal
- Fostered team collaboration to surpass performance targets consistently
- Addressed store issues promptly, reducing downtime and enhancing shopper satisfaction
- Managed roughly 400 picked items per 20 orders.
Walmart
Deli Associtate
10.2017 - 08.2019
Job overview
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within deli department.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Maintained surplus of made-in-store product ensuring availability
Walmart
Floor Associate
06.2014 - 10.2017
Job overview
- Managed freight processing from back stock to sales floor
- Ensured efficient product availability
- Collaborated with team to maintain store organization
- Solved logistical challenges to minimize downtime
- Contributed to increase in sales through effective stock management
Education
James E. Taylor Highschool, Katy, TX
GED
Skills
- Stress tolerance
- Empathy display
- Data entry proficiency
- Time management
- Computer skills
- Multitasking Abilities
- Attention to detail
- Verbal and written communication
- Administrative and office support
- Phone etiquette
- Policies and procedures adherence
- Cultural sensitivity
Personal Information
- Age: 30
- Driving License: L145437942010
- ENTJ-A personality
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Assistance and Sales
Elite Strategic Solutions INC.
09.2024 - 10.2024
E-Commerce Personal Shopper
Walmart
08.2019 - 09.2024
Deli Associtate
Walmart
10.2017 - 08.2019
Floor Associate
Walmart
06.2014 - 10.2017
James E. Taylor Highschool
GED
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