Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rolando Flores

Pharr,Tx

Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Circle K
11.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Assistant Manger

Schlotzsky's
02.2020 - 07.2024
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining friendly service.
  • Completed daily inventory counts to ensure a smooth shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Store Team Member

Stripes
08.2019 - 09.2019
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.

Education

High School Diploma -

Mercedes Early College Academy
Mercedes, TX
06.2017

Skills

  • Staff Training
  • Time Management
  • Product sales
  • Sales expertise
  • Stocking and Replenishing
  • Customer service
  • Active listening
  • Critical thinking

Languages

English

Timeline

Customer Service Representative

Circle K
11.2024 - Current

Assistant Manger

Schlotzsky's
02.2020 - 07.2024

Store Team Member

Stripes
08.2019 - 09.2019

High School Diploma -

Mercedes Early College Academy

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