DOLORES MAGANA
Pasco
Summary
Versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Professional, organized, and can manage simultaneous tasks to support customers and accomplish business goals.
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
8
8
years of professional experience
Work History
Chiropractic Assistant
Accident care chiropractor
Pasco
10.2024 - 12.2024
- Assisted patients with intake forms and scheduling appointments.
- Managed patient records using electronic health record systems.
- Prepared treatment rooms and ensured equipment was sanitized.
- Educated patients on chiropractic care and post-treatment exercises.
- Coordinated billing processes and verified insurance information.
- Supported chiropractors during treatments and assisted with patient positioning.
- Communicated effectively with patients to address concerns and questions.
- Maintained office supplies and ordered inventory as needed.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Scheduled appointments for patients both in person and over the phone.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Scheduled appointments for patients via phone and in person.
- Answered patient questions regarding their care plan or billing inquiries.
- Ensured cleanliness of equipment used during treatments.
- Maintained patient records and updated information in the electronic health record system.
- Educated patients about chiropractic care to help achieve health goals.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
Massage Therapist-Student Clinic
Victoria's Academy of Cosmetology
01.2023 - 08.2024
- Minimum 120 massages
- Hot Stone, Cupping, Deep Tissue, Prenatal, Lymphatic Draining
- Add on services such as hot oil scalp treatment, foot soak and scrub, back scrub
- Client intake and SOAP charting
- Provided therapeutic massage services to clients in a professional setting.
Safety Training Manager/ Records Admin
Syngenta Seeds
Pasco
08.2022 - 10.2022
- Company Overview: Pasco, WA
- Responsible for conducting training classes for LOTO (Lock Out Tag Out), fall protection as well as new hire orientations.
- Assisted with making sure employees understood the classroom portion and were working in a safe manner by constantly making rounds around the facility
- Responsible for record keeping of completed training's, and turned the information in to all supervisors including the director of the company.
- Took into hand any complaints from employees and or request for days off.
- Pasco, WA
Bilingual Account Coordinator
Total Employment and Management
Pasco
08.2021 - 05.2022
- Company Overview: Pasco, WA
- Worked with agriculture and industrial services to provide employment to employees.
- Helped employees create resumes and get them interview ready
- Made basic background checks and provided UA testing a well.
- Meet with employers to talk about employees and how I could further my services to them
- Attended month Chamber lunch-ins
- Collaborated with local employment services to provide job fairs
- Pasco, WA
Server
Casa Mia
Kennewick
12.2019 - 03.2020
- Company Overview: Kennewick, WA
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification to enforce age regulations for alcoholic beverages.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Kennewick, WA
Receptionist
Grimmway Farms
Pasco
09.2019 - 12.2019
- Company Overview: Pasco, WA
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept records in Excel to maintain produce and field data by entering and updating information.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Pasco, WA
Stockroom Attendant
Pasco Processing
Pasco
09.2018 - 04.2019
- Company Overview: Pasco, WA
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory counts to verify stock levels.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Greeted customers and directed to requested products.
- Tracked production and quality control systems to proactively identify deficiencies.
- Managed timely and effective replacement of damaged or missing products.
- Pasco, WA
Delivery Driver
Kenworth Sales
Pasco
05.2017 - 01.2018
- Company Overview: Pasco, WA
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Interacted with customers to determine needs and opportunities for additional sales.
- Loaded truck and properly secured items to prevent damage for over 30 deliveries per day.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Pasco, WA
Education
High School Diploma -
Saddle Mountain High
OthelloSkills
- Dining area maintenance
- Sales expertise
- Stocking and Replenishing
- Menu Memorization
- High-Volume Dining
- Ordering Procedures
- Documentation and reporting
- Customer and Client Relations
- Sorting and labeling
- Organization skills
- Patient management
- Electronic health records
- Chiropractic treatment assistance
- Appointment scheduling
- Billing coordination
- Healthcare compliance
- Customer relationship management
- Therapeutic communication
- Safety compliance training
- Problem solving
- Attention to detail
- Patient education
- Time management
- Patient care coordination
- Professionalism and ethics
- Patient care
- Effective written and verbal communication
- Healthcare
References
- Joe Aguilera, 509-412-0810
- Alexus Reid, 509-619-5916
- Ms. Ashely, 509-379-1214
- Ms. Suzette, 509-379-1214
Timeline
Chiropractic Assistant
Accident care chiropractor
10.2024 - 12.2024
Massage Therapist-Student Clinic
Victoria's Academy of Cosmetology
01.2023 - 08.2024
Safety Training Manager/ Records Admin
Syngenta Seeds
08.2022 - 10.2022
Bilingual Account Coordinator
Total Employment and Management
08.2021 - 05.2022
Server
Casa Mia
12.2019 - 03.2020
Receptionist
Grimmway Farms
09.2019 - 12.2019
Stockroom Attendant
Pasco Processing
09.2018 - 04.2019
Delivery Driver
Kenworth Sales
05.2017 - 01.2018
High School Diploma -
Saddle Mountain High