STEVIE HERNANDEZ
Austin,TX
Summary
Dedicated and versatile server with over 10 years of experience in semi fine dining, casual, and high-volume fast-paced environments. Proven ability to deliver exceptional guest experiences through refined knowledge of wine, craft cocktails, and diverse cultural cuisines. Skilled in a variety of POS systems, with a strong grasp of order accuracy, efficiency, and troubleshooting. Experienced in leading shifts, training new staff, managing floor operations, and handling service paperwork with professionalism and attention to detail. Adept at multitasking under pressure, quickly memorizing orders, and balancing large trays with ease. Strong communicator and team player known for diffusing tense situations, supporting colleagues, and taking initiative to maintain smooth service. Passionate about providing elevated hospitality that aligns with luxury service standards.
Overview
8
8
years of professional experience
Work History
Hairstylist's Assistant
Breeze Aveda Salon Spa
Cedar Park, TX
03.2023 - Current
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Prepared and mixed color formulas for clients' hair.
- Massaged clients' scalp during shampoos.
- Educated clients on how to maintain healthy hair.
- Set appointments for approximately 10 clients per day.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Cocktail Server
Equipment Room
Austin, TX
06.2023 - 06.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained accuracy and efficiency when processing sales transactions.
Server
Bills Oyster
Austin, Tx
05.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Ramen Tatsuya
Austin, TX
11.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Palermo Pasta House
Round Rock, TX
07.2021 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Deckhand Oyster Bar
Round Rock, Tx
06.2017 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Jinya Ramen Bar
Austin, Tx
08.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Thai Kun
Austin, Tx
04.2019 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Cosmetology -
Paul Mitchell The School Austin
Austin, Tx01.2024
High School Diploma - undefined
Hendrickson High School
Pflugerville, Tx06.2017
Skills
- Dining Customer Service
- Quality Control
- Order Accuracy
- Wine Service
- Bill Computation
- Cash Handling
- Dining Area Maintenance
- Food Preparation and Safety
- Sales Expertise
- Buffet Setup and Takedown
- Guest Relations Management
- Food and Beverage Pairings
- Table Setting Arrangements
- High-Volume Dining
- Wine Pairings
- Stocking and Replenishing
- Suggestive Selling
- Dish Preparation
- Seating Assignment Preparation
- Special Dietary Requirements
- Menu Memorization
- Sales Techniques
- Regulatory Compliance
- Menu Presentation
- Utensil Cleaning
- Hospitality Service Expertise
- Age Verification
- Menu Item Recommendation
- Dining Crew Workflow Optimization
- Performance Improvement
- Guest Seating
- Plates Presentation
- Wine and Liquor Service
- Ordering Procedures
- Service Prioritization
- Front of House Display Creation
- Pos Operation
- Server Training
- Server Improvements
- Operational Efficiency and Safety
- Order Accuracy and Delivery
- Guest Flow
- Beverage Preparation
- Special Requests and Substitutions
- Managing Extras
- Warm and Friendly
- Identification Requirements
- Cash Register Operations
- Courteous Phone Demeanor
- Dining Room Monitoring
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Billing and Payment Processing
- Cool Under Pressure
- Workflow Coordination
- Greeting and Seating Guests
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Table bussing
- Performance improvement
- Allergy awareness
- Dining area maintenance
- Beverage preparation
- Inventory management
- Tableside etiquette
- Guest seating
- Table setting
- Table setting knowledge
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
Timeline
Cocktail Server
Equipment Room
06.2023 - 06.2024
Server
Bills Oyster
05.2023 - 11.2023
Hairstylist's Assistant
Breeze Aveda Salon Spa
03.2023 - Current
Server
Ramen Tatsuya
11.2022 - 11.2023
Server
Palermo Pasta House
07.2021 - 03.2023
Server
Jinya Ramen Bar
08.2020 - 02.2021
Server
Thai Kun
04.2019 - 05.2020
Server
Deckhand Oyster Bar
06.2017 - 03.2023
High School Diploma - undefined
Hendrickson High School
Cosmetology -
Paul Mitchell The School Austin