Amy Stein
Richfield
Summary
Dynamic Chiropractic Assistant with a proven track record at Falls Chiropractic Group, excelling in patient care coordination and appointment management. Skilled in medical terminology and effective communication, I enhance patient experiences and streamline clinic operations, ensuring optimal patient flow and satisfaction. Committed to delivering exceptional support and education in healthcare settings.
Overview
20
20
years of professional experience
Work History
Chiropractic Assistant
Falls Chiropractic Group
Menomonee Falls, WI
01.2017 - Current
- Assisted patients with intake processes and documentation for chiropractic services.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Provided support during patient examinations, ensuring comfort and understanding of procedures.
- Educated patients on treatment plans, exercises, and maintenance care protocols.
Customer Service Representative
Pick N Save
Sussex, WI
04.2006 - 12.2016
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to maintain efficiency.
- Maintained knowledge of store promotions and policies to provide accurate information.
Childcare Provider
Willow Creek Child Care Center
Germantown, WI
03.2006 - 08.2008
- Supervised daily activities, ensuring safety and engagement among children.
- Assisted in developing age-appropriate lesson plans to enhance learning experiences.
- Communicated effectively with parents regarding children's progress and well-being.
- Maintained clean and organized play areas to promote a positive environment.
Education
High School Diploma - Early Learning And Child Care
Hartford Union High School
Hartford, WI06.1997
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Insurance verification
- Patient care coordination
- Patient flow management
- Patient relations
- Patient care
- Payment collection
- Professionalism and ethics
- Detail-oriented approach
- Electronic health records handling
- Effective written and verbal communication
- Conflict resolution strategies
- Insurance verification expertise
- X-ray development
- Phone etiquette maintenance
- Patient education
- Time management mastery
- Patient information maintenance
- Organizational skills development
- Active listening
- Healthcare compliance
- Interpersonal communication
- Microsoft Office Suite
- Front desk administration
- Therapy delivery
- Chiropractic therapy
- Healthcare
- Medical front desk management
- Electric muscle stimulation
- Critical thinking
- Patient scheduling
- Relationship building
- Flexibility and adaptability
- Data entry
- Clear communication
- Patient support
- Treatment room preparation
- Payment processing
- Patient registration
- EMR / EHR
- Vital signs documentation
- X-ray processing
- Basic math
Timeline
Chiropractic Assistant
Falls Chiropractic Group
01.2017 - Current
Customer Service Representative
Pick N Save
04.2006 - 12.2016
Childcare Provider
Willow Creek Child Care Center
03.2006 - 08.2008
High School Diploma - Early Learning And Child Care
Hartford Union High School